n night 1 of our stay we were received by Ilinca at reception. She was the most unfriendly, unprofessional receptionist I have ever met. She didn't tell us anything about the amenities, the restaurants available, the room... She didn't know the procing structure for the outdoor pool and misquoted us a more expensive price for guests.
In that moment I put a complaint to Alex her supervisor. He explained the hotel beautifully.
I asked him to book us a table for next day at 20:30 at NOUA Bucătărie Românească. I showed him the place on my Google Maps to ensure he knew where I wanted to book. He asked me to look for their number and I did, however he said he had found it himself and didn't need my help anymore. I saw him call and he confirmed a reservation had been made. Reception claims they showed me the address so I could confim this. This is not true and it will be very easy to verify on CCTV.
On night 2 we showed up to NOUA in Str. Popa Nan 7 to find the restaurant closed. We confirmed that we were at the right place. We looked around for an alternative entrance and found nothing. We called the hotel 7 times before we managed to speak to anyone at reception. Reception confirmed that the address they had booked us in was different, and they had not booked NOUA.
The have repeatedly lied and blamed us for going "to the wrong restaurant", instead of taking responsibility for booking the wrong restaurant and completely ruining our night.
On night 3 we found a fruit fly infestat