The staff was very friendly- that is all I can say. The walls are extremely thin and we were up all night listening to dogs barking in adjacent rooms, peoples conversations, etc. Our room was dirty, curtains were ripped, had a blood stain, and the rubber curtain to block the light could not close due to an unidentified sticky substance keeping it from separating. Do not rely on the sleeper sofa- it was not usable. I travel frequently, stay at Marriott properties when I do, and this was a horrible experience.