6/10
I had a salty experience with this booking. I booked a premium room from hotels.com. When I checked in, the room I got was underwhelmingly different from the photos I saw on the website. I talked to the staff at reception and the hotel manager. As per them, there are many premium rooms in the hotel, But the photos they put on the website are of the 2 rooms that are in the corners. They said they posted photos of their best rooms. Agreed! But still, the photos of the rooms you put online should be representative for the most part. The room in the online photo was so much bigger, had a balcony and more furniture. That felt really premium. The room we got was a lot smaller, had a balcony but not the same furniture as in the photo. It did not look at all like a "Premium" room. The manager said, all the rooms with a balcony in the hotel are treated as premium rooms. And most of the premium rooms in the hotel are the same as the one we got. But that's not what the online photos of the premium room represent at all and it is a clear deceivement. The manager proposed to move us to another room which is bigger than we got, but that room didn't have a balcony. When I look at a photo with a balcony, big floor space, and ample furniture and pay for it, that is exactly what I would expect the room to be like when I check in and not this scam.
The food and stay were good and comfortable, but when the principal deal is not fulfilled by the hotel, nothing else matters.
Yogesh
1 泊の家族旅行