Overall a very positive experience. Great service, friendly staff and very clean.
Marjorie Robyn Bowser
Marjorie Robyn Bowser、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 25 日
Shaniqua
Shaniqua、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 4 月 9 日
Horrible customer service at the Hotel
I booked the hotel because on the picture it shows they had nice swimming pool. After I checked in my kids wanted to go to the swimming pool and I was told it was out of service. I have request to speak with the manager and I was informed, someone will get back to me on Saturday. Today is Tuesday and I have yet to hear from a manager.
When I was checking out on Sunday, there were two ladies on the front desk. I was requesting to again to speak to a manager. Person that was checking me out directed me to the elderly person and said she was the manager. I explained to her that my purpose of booking the hotel for Saturday night was to have the kids go to the swimming pool, since my stay at the hotel experience was horrible and my kids were upset, as a manager what can she do. I paid close to $400 for two rooms for my family. Her response was “NOTHING”
She said someone broke something in the swimming pool area so that is nothing can be done. If I pay and stay one more night, I might be able to use the pool.
I am a Hilton Honors member. I was disgusted by the customer service on the front desk. I feel like I should never go there again.
I am requesting the management to reach out to me and reimburse my cost of staff or provide me credit for my next visit to Hilton Garden for next time.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 30 日
Jessica
Jessica、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 15 日
宿泊されたお客様
1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 14 日
Construction is going on and the pool is closed !
Ceria
Ceria、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 2 月 24 日
Fromt desk service was horrible
The issue i had was with the front desk. Upon my arrival I walked in and stood in line to be checked in. The front desk clerk was speaking with another employee about personal matters for at least 5 minutes. she looked at me on several occasions and kept talking to her coworker. After the 5 minutes i interrupted and asked if i could check in. The front desk clerk then said ‘ oh you want to check in”. I asked her why do you think I’m standing here. At this point she immediately got an attitude and refuse to even look at me. Customer service skills sucks. Ive always held ur establishment in high regards. If you look at who checked me on my recent stay, this would be your culprit
Marcus
Marcus、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 23 日
John
John、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 12 日
Heather
Heather、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 11 日
Tessa
Tessa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 9 日
no free breakfast
MICHAEL
MICHAEL、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 9 日
Seth
Seth、1 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 8 日
Kevin
Kevin、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 5 日
Great location. Good value
Deanie B
Deanie B、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 2 日
Complete Kitchenette in the rooms are a nice feature.
It would have been Helpful to know that breakfast is not complementary rather than being surprised while ordering food.
Ryan
Ryan、1 泊旅行
Travelocity を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 1 日
Staff very attentive. Dinner was delicious at the bar.
Jodi
Jodi、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 31 日
.
Tori
Tori、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 28 日
Hans
Hans、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 19 日
Recommended
Adrian
Adrian、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 3 日
Comfortable, clean, close to the airport. Bonus, the curtains actually overlap to block out light where most don't even close all the way.