When I checked into the hotel on April 23, I was surprised to find that I was being charged 31% more than the price I had booked through Hotels.com. When I showed my reservation documents, two staff members worked on the computer while conversing in German, a language I do not understand, right in front of me. Eventually, the amount was adjusted to match the price I had booked online.
Additionally, when I paid in cash, I requested a receipt. I was told it would be provided at checkout, but since this was a cash payment and not a card transaction, I insisted on receiving the receipt immediately, which I eventually did.
Because of this experience, my first impression of Berlin was not a positive one.
I believe improvements are needed to ensure that all reservations made through Hotels.com can be trusted in the future.