The room was perfect for us. The bed was comfy. We did not use the kitchenette but it was clean and well maintained.
Wendy
Wendy、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 8 月 6 日
Disappointing
Check in took 40 minutes without acknowledging while in line. 1st keys didn’t work - everything fell damp to touch- only one coffee mug in room- air conditioner was like a jet engine it was so loud- charged three times on my incidentals debit card and took over a week for refund - called 4 times finally my bank took care of it- it was paid in full when I arrived through hotels.com-breakfast and pool were nice- third time staying there - place went downhill- was last time.
Bruce
Bruce、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 5 日
Katherine
Katherine、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 2 日
Julie
Julie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 29 日
Ruth
Ruth、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 7 月 28 日
Ripped off, bait and switch.
A month before, I reserved a two bedroom suite for me, my wife, my 19 and 17 year old grandchildren, When I arrived, I was told the hotel was "overbooked" and they didn't have my room. They could put us in two rooms next to each other. Well we got two rooms a two doors down and they were smoking rooms and reeked of stale cigarettes. What do they mean "overbooked." Does that mean bad management? You sell me a room and I expect to get it.
Thomas J
Thomas J、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 27 日
Nice King Suite
We booked this hotel with Hotels.com It was a special online price for a few days, so the rate was less expensive. It was a king suite, with kitchen area. We used fridge & microwave. The bed was comfortable. The place was clean. No hangers in either closet to hang clothes. It was advertised Buffet Breakfast. We were disappointed because there weren’t any gluten free options & there wasn’t anything hot except for waffles. So really nothing to eat Gluten Free. Allergic to wheat, so no breads, waffles or muffins. It just seemed a little sparse by the time my husband went down. He brought back the last Blueberry muffin for me. The staff at the desk were friendly & helpful, with both check in & check out. There was a policeman on the premises, so there was security.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 7 月 20 日
The worst experience ever!
It took 30 minutes to check in, and when I finally visited the room they gave me it wasn’t cleaned. No sheets on the bed, kitchen was dirty, bathrooms were dirty, and we weren’t the only visitors with the problem. Turns out the cleaning person walked out mid shift. There was a classic car show in town and every other hotel was sold out. So my wife decided we’d clean our own room, since we just drove 600 miles from Chicago and we’re too tired to drive to the next city. My wife and daughter cleaned the bathrooms and made the beds, my son and I cleaned the floors and kitchen. That evening I spoke to the manager and asked what he was going to do about it, in the form of a refund. I checked my credit card and he only refunded me $25! That’s it! I drove 600 miles so we could clean our own rooms! I’ll never stay at an off brand hotel again, ever. I wasn’t expecting opulence but I expected clean rooms and better service. Do not stay here!
CHRISTOPHER
CHRISTOPHER、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 19 日
Not the best
Facility was dated but fine. Breakfast was good. We found hairs in the sheets and in the bathroom sinks. There was rice/some other food on the floor in the kitchen of our room. It took 20 minutes for the receptionist to notice us, as he was busy talking to a friend/coworker casually at the desk when we arrived. It took another 20 minutes for him to check us in…he said the computer was slow.
Sarah
Sarah、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 18 日
Great place for families, more than enough for one
Very big two room suite. Kitchen with dishes, utensils and all. With a seating/living area. Bedroom was large, and a large bathroom as well. All clean. A little rough here and there, with finishes and such, but very clean. Nice breakfast in the morning. Eggs, toast, waffles, cereals, muffins...nicely done and area is sunny and clean. Great views to the courtyard and pool.
Brian
Brian、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 18 日
Francine
Francine、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 18 日
Tim
Tim、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 17 日
Little pool access
Stay was great for the most part. My only disappointment was that it seemed like a family had rented out multiple rooms to have a private party at pool area making it impossible for other guests enjoy pool or outdoor patio as there was at least 50 ppl
Outside . Staff kept pool open later to accommodate this as well.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 13 日
A bit disappointing
The rooms were not very clean. We switched rooms because the bathroom floors were dirty. The second room was not much better. It definitely needs updating, and the sofa was super uncomfortable. The kitchenette was lacking many dishes and the pots and pans were disgustingly dirty best part of the hotel was the outdoor pool, but the barbecue area was loaded with people, smoking marijuana and it made it unpleasant. We smell of marijuana in our rooms. I think next time we will look for a different hotel. And the TVs did not offer anything but basic cable and we weren’t able to watch Netflix in the evenings.
Christine
Christine、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 12 日
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 10 日
Peter W
Peter W、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 5 日
Michelle
Michelle、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 1 日
Jedidiah
Jedidiah、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 26 日
Comfortable clean room, friendly staff, nice pool. Only complaint was the smell of marijuana in the hallway constantly
Kelly
Kelly、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 25 日
Terrance
Terrance、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 23 日
The rooms needs upgrade and the house keeping was not that good they need to learn how to clean better.
Jerry
Jerry、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 13 日
Michael
Michael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 10 日
Cresthill Suites are great!! Room had to be changed 4 times. 2x no ac, 3rd someone was already checked in. 4th room was perfect. Request a 1st floor room your safe!
Maria
Maria、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 6 月 10 日
Poor experience - would not recommend
They did not have the room we reserved, so we were stuck with a king instead of 2 doubles. Room was not very clean and reeked of cannabis. It still smelled in the morning even with the windows open all night in early April. Would absolutely NOT recommend.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 9 日
Wonderful Stay highly recommended.
The room was nice and clean. The staff was kind and helpful. We stay down in East Syracuse a few times a year and have had horrible luck finding a room that is not only affordable but clean and convenient. We will definitely be staying here for all our future trips. The breakfast was delicious and I loved that they offered things to purchase right from the convenience of the hotel. The grounds were beautiful and the pool was clean and inviting.