We were told when checking in that there was no internet or TV reception available. It was after 9 pm and a long day of driving so we were willing to accept that. We noticed that the pool and exercise room were posted with out of order signs. Shortly after getting to our room the fire alarm went off and we evacuated the building. We were able to return to the lobby to wait while the fire dept checked the building and alarm system. The lead firefighter told the manager on duty and spoke on the phone to another manager that they had already discussed with them about the fire alarm system and the problems it had. While waiting in the lobby we heard from other guests that the alarm had gone off at least 3 times earlier and when we asked the night manager if it was going to happen again, he was unsure. At least 3 other guests left the hotel with their luggage during our wait in the lobby. At that point we decided to also leave because of the uncertainty of anything working correctly but more importantly the safety of the hotel.
We had stayed at this location in the past and it had been a very nice hotel. Very disappointed at what happened that evening and what this hotel has become. We have trusted Hotels.com listings and use this app on most of our travels. Now we are unsure whether we should continue to do so.
Also we should not be charged for this room as the hotel was unsafe and should not have been listed on your site.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 7 月 29 日
Rozhai
Rozhai、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 27 日
They aren't honest about the hotel amenities.
First, the pool area is very unappealing. The caution tape everywhere is a turn off. The rust on the door makes customers don't want to go in. The so call breakfast is nothing like the pictures that are in the breaking area. The carpet on the first floor by the elevator needs to be chaged. The elevator floor was disgusting but the yried to clean it. The rust on the bathroom door in room 327 needs to be cleaned. The mold in the shower on the left side on the ceiling needs to be cleaned. The smell when you walk in the doors by the front desk is foul. The sheets on the bed made me itch. I'm thinking they was changed from the stay before me. I had to sleep in my own bedding that I bought from home. The last but not least. Why is room 327 door sign is a piece of blue painters tape. I have pictures of everything that I mentioned.
Omara
Omara、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 26 日
Lisa
Lisa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 19 日
Jessica
Jessica、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 2 日
Toilet seat was loose, We replaced & fixed the plug in the tub, paint in room was chipped & the curtain liners were last cleaned in the 80’s. Breakfast was limited selection but adequate.
Andi
Andi、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 21 日
Hotel was under remodel a lot of construction areas/ large dumpsters in the parking lot. Staff were extremely nice and helpful. The bathroom light in our first room wasn’t working they were quick to move us into a better room.
James
James、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 6 月 11 日
Front desk was rude. I would ask something and he would tell what! The elevator smelled horrible the carpet was torn and dirty. The room the bathroom door didn’t close, noisy. Pool had a funky film over it and hot tub was not working and it was dirty…
Ashlyn
Ashlyn、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 29 日
Hotel was run down and not terribly clean. Our room had a strong musty smell and rusted fixtures.
Charlotte
Charlotte、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 27 日
The property is alright, but I didn’t like that
the swimming pool was closed!
Boris
Boris、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 26 日
Santiago
Santiago、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 26 日
Worst stay ever
The pool had caution tape and it was rusty the photos on the internet is nothing like the real site no towels dirty comforters and pillow slips most worst stay for me and my grandkids I hate I choose this hotel never again
Moneka
Moneka、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 26 日
We had to pay security to watch our trucks so our personal items would not get stolen
Melissa
Melissa、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 24 日
I have rated it his location poor because they were NOT honest up front. We did not have a TV for one and a half days due to this hotel being newly renovated. They asked us to move to another room because we had no TV service and then told us NO ROOMS had Internet service. However the lobby had A functional TV. The pool area is a mess until they finish it. But the front desk was nice even though they were incorrect in their knowledge. We didn’t have room service because they only do room service every 2 days unless you request it ( no one told me until check out day) we stayed 2 days. They had great breakfast but cook according to how many guest are present at the time so when we came we had to wait for breakfast. However once they get up and running I think it will be better. I will give them another chance but will ask questions of what to expect once I arrive.
Theodis
Theodis、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 21 日
The staff were friendly and room was nice, the bed comfy and room was clean. Public areas look a bit tired and the lift is in need of a good clean not a problem for a one or two night stay. My problems were with noise. The outside noise at 5am was intolerable, I know I cannot blame the hotel totally for that but location is key and better windows. There was also excessive noise from neighbouring rooms which was disturbing. You can clearly hear conversations/phone calls so be careful what you say out loud. I was woken up at 5am by external work noise and at 6:30 am by my neighbour putting their TV on.
Naresh
Naresh、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 18 日
Thomas
Thomas、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 18 日
Leonard
Leonard、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 15 日
It was a great hotel great location
Darren
Darren、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 14 日
Check in was pleasant. Room numbers are sheets of paper taped to the walls. Door does not shut properly. Water does not get hot in shower.
Robert
Robert、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 13 日
It was the cheapest and just as good. I never eat the free breakfast so I can’t compare that part. I stayed there for two days and it was just fine to me.
Shannon
Shannon、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 12 日
You only get like 5 channels in the room and its all religious shows. Only way to access wifi was through an app.not very user friendly.
Veronica
Veronica、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 11 日
Disgusting
Room was gross hair everywhere and smelled like urine. Ladders for pool broken and unsafe