10/10 Exceptional
Oct 15, 2024
fantastic experience
loved our stay here, staff was incredibly friendly and welcoming, receptionists really set the tone with hotels stays and the ladies working reception were accommodating, incredibly welcoming and kind and set such a great atmosphere for our stay. restaurant selection around the hotel were wonderful and very close to the hotel with a steakhouse right beside it. during my stay hurricane helene’s remains hit louisville pretty hard, staff at the hotel cleaned up any water that might have been tracked in during the storm and although my personal plans were affected by said storm, staying at the hotel didn’t feel like i wasted my trip. upon check in the room was very clean and spacious. on the desk in the room there were bottles of water and there was a keurig in my room with coffee pods, sweetener, creamer and stirring sticks which is pretty on par with hotel coffee pots, but what was super unique for me is they had pods for tea and travel coffee cups with lids. i am not someone that likes coffee so having the option of tea in the morning was very thoughtful these may seem minor amenities but these are just small things that really improve a hotel stay the little details make a huge difference. i usually never stay at the same hotel twice when i come to louisville as i like seeing different areas but this may just be my forever go to when im in, excellent hotel and excellent service.
Haley
Haley, 2-night trip
Verified Hotels.com guest review