Had to switch room, mattress was so old there are indentation from where everyone sleeps, spiders, absolutely no cold water, not good when your child needs to bathe and has scorching hot water, towels weren't clean, the "heated" pool was like sitting in an ice bath, hot tub was super small. I was told all would be made right by giving me poi ts for a 3 night stay. At an IHG hotel and still waiting! The poor front desk said she was expecting and was the only one helping EVERYONE in line with all the conplaints.