The staff was very friendly and very helpful to me in any questions I had and responded to my problem with the refrigerator very quickly and replaced it even though I stayed one night I go there every year for 4th of July for the day to spend with my family and my friends at the Indian still Park and the hotel just makes it so much better and so many great memories with my friends and family there thank you all so much
Albert
1 泊の家族旅行
10/10
Friendly staff upon arrival, especially Lawrence. He was very helpful and friendly.
The cleaning staff were very nice when we requested extra toiletries.
We loved having a keurig, microwave and a fridge.
Alex
2 泊旅行
6/10
No running hot water for our showers, everything else was fine. They were undergoing renovations, so conditions were understandable.
宿泊されたお客様
2 泊旅行
4/10
the pool and spa were closed down.
we were there with 3 rooms that included kids that had brought their swimsuits and we had to find other ways to entertain them in the heat. at the first floor elevator it smelled of sewage.
Ron
1 泊の家族旅行
4/10
Shayla
1 泊旅行
10/10
Doreen
1 泊旅行
6/10
No mention that the hotel was under major renovation. Portable toilets outside lobby, no pool & long walks to get to the room.
Not much to say for a Hilton.
宿泊されたお客様
4 泊の家族旅行
10/10
Christopher
2 泊旅行
4/10
From the moment we stepped to the property there was construction.
It was very obvious. This was not a Union job as there was people everywhere not roped off for cleanliness.
Working all hours of the night
No working ice machine on any floor everything broken
Pool was filthy
Limited chairs at pool
Hot tub was halfway drained, dirty filthy not functional
Our room was clean and updated
Holly
1 泊の家族旅行
2/10
Vianey
1 泊旅行
2/10
Building under heavy construction, was not aware when booking, did not disclose when booked.
Brittany
1 泊の出張
6/10
Great location but because I booked through Expedia, I had no knowledge that the hotel was under renovations. Ice machine on my floor was not working and the front desk said it was due to the power being out due to renovations. Had to go to the floor above or below mine to get ice. The outlet in the bathroom didn't work. The air condition was on for almost 2 hours and the room didn't seem to be cooling. The front desk did send maintenance while we were away.
The pool was dirty, no water in the hot tub. The vending machine took my money and front desk said Id need to contact the vendor for a refund. I asked front desk if a manager could contact me, 48 hours later, still haven't heard from anyone. The front desk staff was very nice and provided us with free water since we couldn't get any from the vending machine. Not even one bottle of water in the hotel room.
Vanessa L
1 泊の家族旅行
2/10
Property was in middle of renovation - premise was dirty, noisy and unenjoyable, not relaxing at all.
Analise
2 泊の出張
10/10
Osmin
1 泊旅行
4/10
CARROLL
4 泊旅行
10/10
Michael
2 泊旅行
10/10
They were undergoing construction downstairs, yet the staff was helpful and courteous in their makeshift desks. The room was very nice. Parking was very easy in the lot next door and they validated so I didn't have to pay anything for it. If I come back to the area, I will definitely stay here again.
Derrick
2 泊旅行
10/10
Gina
2 泊の家族旅行
4/10
For the price, this king bed was not worth it. Big hitter: the whole hotel was under construction. I'd wait to ever come back. Also, while the bed was firm and comfortable, the pillows were flat, hot water pressure WEAK, and pool closed for no posted reason. Front desk service was friendly but we didn't get a welcome bag.
宿泊されたお客様
1 泊旅行
8/10
Terri
1 泊の恋人との旅行
6/10
Joshua
1 泊旅行
6/10
The property is quite dated and in need of significant remodeling. The process is underway, but looks like it is moving slowly and long overdue.