The Westin St. Thomas offers a stunning beachfront paradise with breathtaking views and gorgeous grounds. The property itself is a Caribbean gem with its pristine beaches and well-maintained facilities.
Unfortunately, the beautiful setting was consistently undermined by frustratingly slow and inattentive service. Wait times at restaurants were excessive, requests for basic amenities required multiple follow-ups, and staff often seemed overwhelmed or disinterested. Room service was particularly disappointing, with orders arriving cold and incomplete.
While I would return for the idyllic location and picturesque setting, the service quality falls well short of what you'd expect from a resort of this caliber and price point. If management could improve staff responsiveness and overall service standards, this would be a five-star destination.
宿泊されたお客様
10 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 12 日
Michael
Michael、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 3 月 9 日
A++
Great place to stay. Fantastic staff and great food. I will definitely be visiting again very soon.
Anthony
Anthony、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 28 日
Very nice…but not spectacular
Six nights for a family vacation in Feb
Andrea
Andrea、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 22 日
We had a great vacation!
We enjoyed our stay. Our room was comfortable and clean. The staff was friendly and helpful. The spa was lovely. There were plenty of choices for food, several pools and the beach, plus watersports and boat excursions. We had a great time!
Tracy LM
Tracy LM、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 2 月 18 日
Meh
Hotel needs more staff at front desk and pool bars- badly.
Joanne
Joanne、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 17 日
David
David、7 泊旅行
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4/10 (まあまあ)
2025 年 2 月 15 日
Only for the filthy rich!
It was very expensive for what amenities that were available. The on site food was expensive and not good, service was good, too many added fees - group of six or more had a surcharge and auto gratuity of 20%!
J. Eric
J. Eric、3 泊の家族旅行
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8/10 (とても良い)
2025 年 2 月 3 日
John
John、3 泊旅行
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10/10 (最高に素晴らしい)
2025 年 1 月 28 日
Robert P.
Robert P.、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 27 日
Excellent choice for STT
The staff is friendly and go out of their way to be helpful. The property is lovely and my room was impeccable!
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 26 日
I did not like the unexpected Resort Fee of $75 per night. I questioned it at checkout but never received a satisfactory answer.
Also, I told your staff that the overhead shower didn't work or we were unable to work it, and it never was addressed. The shower amenities had an empty bath gel container. We quickly received a new one but the receptacle was broken.
We enjoyed the pool and beach areas and found the staff friendly. There were a lot of plusses to our stay, but the Resort Fee makes us question our return.
Lynn
Lynn、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 26 日
Tanya Karen Ottilie
Tanya Karen Ottilie、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 26 日
The staff supporting the clients of the Westin were all professional, welcoming, and efficient. Everyone smiled and had pleasant attitudes toward me throughout my visit. I would definitely recommend the accommodations to others.
Robert Joseph
Robert Joseph、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 25 日
Well worth it !!!
Lovely resort! Beautiful vistas! Great beach with plenty of chairs and umbrellas! Great food service on the beach from salt shack restaurant! People so nice! Pool area very nice with 3 pools to choose from! 2 pools are exclusively for adults. Plentiful restaurant options with outdoor dining
Rooms newly renovated fresh clean and comfortable beds!
Overall a great resort and very family friendly as well
You can take a hotel shuttle down to beach or outdoor staircase with lots of stairs but pretty views along the way One problem was that the beach elevator was out of service, but in our group of 70-4 year olds we all managed the steps up and down just fine !
Our group of 14 people agreed that we would all definitely return!
Enjoy your stay!
宿泊されたお客様
7 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 1 月 21 日
It was a beautiful trip.
Curtis
Curtis、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 21 日
If I can give any advisor please DONT read the bad reviews! They kept me up for 2 days after booking! For no reason! I cannot recommend this place more! My family & I had the most amazing time. The staff, the food, the grounds, transportation, rooms everything about this place was amazing! It’s a true relaxing getaway on island time and it’s just what the DR ordered! Thank you Westin for making our lil 5 day getaway perfect!!!!! You all rock!!!!!!!! Xo
Filomena
Filomena、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 19 日
Jacquelyn
Jacquelyn、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 19 日
Michelle
Michelle、5 泊旅行
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10/10 (最高に素晴らしい)
2025 年 1 月 15 日
Elizabeth
Elizabeth、2 泊旅行
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6/10 (良い)
2025 年 1 月 14 日
The service was absolutely terrible - both rude and unhelpful.
The only nice people worked at the bar.
I strongly advise against their “spa” services.
We stayed in the tower part of the hotel and maybe that’s the older rooms but it was also bad. The air conditioning was so loud we had to adjust the tv volume up/down each time it went on and off! I am 41!
And the room just felt old and island-like at all - more like a random hotel in the middle of the states.
Overall great location and great view walking out to pool and bars and decent food. But everything else is mediocre at best.