2/10 Poor
Nov 27, 2024
Big mistake in my hotel stay experience
It was my family holiday to Japan for the first time especially with my kids looking forwards to it, I had booked 2 rooms with 1 adult and 1 child each at the executive level so that I want them to enjoy the privacy and exclusiveness. However when I check in the hotel, the staff told me the booking with Hotel.com and their system is different. Instead of 2 adults and 2 childs, they can only consider us as 3 adults. This means I need to pay one of my child to access to the lounge facility. In the end, I had rejected it and option out for the lounge access. I’m very disappointed. We had stayed in this hotel for 7 nights. Upon checking out our room, I had found out that the hotel accidentally charge me a dinning bill at the Hudson lounge for more than USD100. I am glad that I had checked the bill carefully and immediately rejected this bill as I had never dine in at the Hudson lounge. After the front desk staff checked again with the lounge staff, eventually they found is their mistake. I’m very surprised that IHG is an international hotel chain but yet they had made such careless mistake on the bill. This is the first time I had experienced such incidents during the hotel stays. Overalls, I should say that although the hotel was good but the experience with this hotel was not great and it did spoilt our holiday mood
Choo
Choo, 7-night family trip
Verified Hotels.com guest review
