InterContinental Tokyo Bay by IHG

4.5 star property
Luxury hotel with 8 restaurants, near Tokyo Tower

Choose dates to view prices

Located near Tokyo Tower, InterContinental Tokyo Bay offers a luxurious retreat with shopping on site and an 8-restaurant culinary journey. Enjoy breakfast, lunch, dinner or indulge in French cuisine at one of the restaurants or relax with a drink at one of the 3 bars.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 8 restaurants and 3 bars/lounges
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Hair salon

Feel at home (6)

  • Free cribs/infant beds
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is ¥43,004
¥56,400 total
Nov 26 - Nov 27

Why we love this property

Urban luxury views
Discover the city's splendor from this luxury hotel in the heart of downtown. The prime location offers stunning panoramic city views.
Dining extravaganza
The culinary scene features 8 restaurants, 3 bars, and a buffet breakfast. French and Italian cuisines take center stage in specialty dining venues.
Rest in pure luxury
Blackout drapes ensure uninterrupted slumber in this luxury hotel. Slip into soft bathrobes after enjoying treats from the minibar or 24-hour room service.

Room options

Available filters for rooms
Showing 32 of 32 rooms

Classic Room, 2 Twin Beds, Club Lounge Access, River View

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 35 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Classic Room, 2 Twin Beds, River View

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 King Bed, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Bay View

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 42 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Twin Beds, Bay View

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 1 King Bed, Club Lounge Access, Bay View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 35 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Twin Beds, River View (High Floor)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 King Bed, Club Lounge Access, River View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 35 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Bay View (High Floor)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, River View (Mid Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 52 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Classic Room

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

Classic Room, 2 Twin Beds, Club Lounge Access, Bay View (Japanese)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 2 Twin Beds, Bay View (High Floor)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 42 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 King Bed, Club Lounge Access, River View (Japanese)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Twin Beds, Club Lounge Access, Bay View

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 42 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, 1 King Bed, Club Lounge Access, River View

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 52 sq m
  • 1 bedroom
  • River view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, River View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Twin Beds, Bay View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 42 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 2 Twin Beds, Club Lounge Access, Bay View

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 35 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 King Bed, Club Lounge Access, Bay View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 42 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, River View (High Floor)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 52 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Bay View (High Floor)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 42 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access, Bay View (Japanese)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 41 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Club Lounge Access, Bay View (Japanese)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Twin Beds, Bay View (High Floor)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 34 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Junior Suite, 1 King Bed, Club Lounge Access, River View (Japanese)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 52 sq m
  • 1 bedroom
  • River view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Twin Beds, Club Lounge Access, River View (Japanese)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 35 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 2 Twin Beds, Club Lounge Access, Bay View (Japanese)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 42 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

Suite, 1 Bedroom, Club Lounge Access, Bay View

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 70 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom, Club Lounge Access, Bay View (Dining Area)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 70 sq m
  • Bay view
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Club Lounge Access, Bay View (Jetted Tub)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 70 sq m
  • Bay view
  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom, Club Lounge Access, Bay View

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 70 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
1-16-2 Kaigan, Minato, Tokyo, Tokyo-to, 105-8576

What's nearby

  • Tokyo Tower - 5 min drive - 2.4 km
  • Ginza Six - 5 min drive - 2.7 km
  • Rainbow Bridge - 6 min drive - 3.1 km
  • Tokyo Imperial Palace - 7 min drive - 4.1 km
  • Toyosu Market - 9 min drive - 3.8 km

Getting around

  • Haneda Airport (HND) - 33 min drive
  • Narita Intl. Airport (NRT) - 71 min drive
  • Hamamatsucho Station - 10 min walk
  • Shimbashi Station - 21 min walk
  • Tamachi Station - 24 min walk
  • Takeshiba Station - 1 min walk
  • Hinode Station - 8 min walk
  • Daimon Station - 11 min walk

Restaurants

  • ‪ゆで太郎 - ‬4 min walk
  • ‪東京愛らんど - ‬3 min walk
  • ‪Tully's Coffee - ‬4 min walk
  • ‪BESIDE SEASIDE - ‬5 min walk
  • ‪シェフズ ライブ キッチン (Chef's Live Kitchen) - ‬1 min walk

About this property

InterContinental Tokyo Bay by IHG

When you stay at InterContinental Tokyo Bay by IHG, you'll be just a 5-minute drive from Tokyo Tower and Tokyo Imperial Palace. Guests looking for a bite to eat can check out La Provence, one of 8 restaurants, which serves French cuisine and is open for lunch and dinner. This luxurious hotel is also just a 5-minute drive from Tokyo International Forum and Tsukiji Outer Market. Fellow travelers love the helpful staff. Public transportation is just a short walk: Takeshiba Station is steps away and Hinode Station is 8 minutes.

At a glance

DONE

Hotel size

    • 330 rooms
    • Arranged over 24 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 2:00 AM
    • Express check-in/out available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (JPY 3000 per night)
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • 8 restaurants
  • 3 bars/lounges
  • 24-hour room service

What to do

  • Shopping
  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Partially open bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Provence - This restaurant specializes in French cuisine and serves lunch and dinner.
Italian Dining Zillion - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Teppanyaki TAKUMI - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Chef's Live Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Hudson Lounge - Onsite lobby lounge. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 4680 for adults and JPY 3036 for children

Parking

  • Self parking costs JPY 3000 per night

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

InterContinental Hotel Tokyo Bay
InterContinental Tokyo Bay
Tokyo Bay InterContinental
Intercontinental Hotel Minato
InterContinental Hotel Tokyo Bay Japan
InterContinental Tokyo Bay Hotel

Frequently asked questions

Does InterContinental Tokyo Bay by IHG offer free cancellation for a full refund?

Yes, InterContinental Tokyo Bay by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at InterContinental Tokyo Bay by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at InterContinental Tokyo Bay by IHG?

Yes. Self parking costs JPY 3000 per night.

What are the check-in and check-out times at InterContinental Tokyo Bay by IHG?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Check-out time is noon. Express check-in and check-out are available.

What is there to do at InterContinental Tokyo Bay by IHG and nearby?

InterContinental Tokyo Bay by IHG has 3 bars.

Are there restaurants at or near InterContinental Tokyo Bay by IHG?

Yes, there are 8 onsite restaurants, featuring French cuisine.

What's the area around InterContinental Tokyo Bay by IHG like?

InterContinental Tokyo Bay by IHG is in Minato, a short 1-minute walk from Takeshiba Station and 17 minutes' walk from Shiba Park.

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InterContinental Tokyo Bay by IHG Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Location
View
Room
Food
Concierge

What guests liked

  • Breakfast was excellent and the buffet offered a great selection of tasty options. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great hotel, location worked great. Beautiful sunrise view of Tokyo Bay.
Jackie, 1-night trip

10/10 Exceptional

Excelente
AGUSTIN, 2-night trip

10/10 Exceptional

Great stay- worth the extra train ride!

Overall was an incredible stay! When we checked in our first room smelled terribly of cigarette smoke although it was a non smoking room. They quickly transferred us to a new room that was MUCH better. Service was amazing and the staff is what you’d expect from a five star. My only recommendation would have been to offer better coffee in the morning and to perhaps have offered something in place of our first night spent in the smoky room. Rooms are big for Tokyo and the views are incredible! Despite being a bit dated they are clean and appointed, just be sure to ask that your room was NEVER a smoking room. Breakfast buffet is great, only thing again is to have better coffee.
sara, 4-night trip

6/10 Good

Felt luxurious but a bit stuffy without the perks of a high end hotel. It was definitely more of a business hotel feeling than one for a pleasure trip. More authentic Japanese options in the city which we preferred. The staff, however, was accommodating to our needs which we were thankful for. Overall a nice affordable pick for those who like a western hotel experience.
marcos, 2-night trip

10/10 Exceptional

Great room and great view of the bay
Robert, 1-night trip

10/10 Exceptional

Like staying in heaven.

Might be the best hotel in the world.
Henry, 3-night trip

8/10 Very good

Not closed to the popular train routes.
Ling, 4-night trip

10/10 Exceptional

Excellent quality hotel and the staff was always helpful and accommodating.
Scott, 1-night trip

10/10 Exceptional

Professional 5 Star Hotel

Amaxzing hospitality, great facilities, We will certainly put Intercontinental on our future preferences.
Paul, 2-night trip

10/10 Exceptional

Fantastic service
Paul, 5-night trip

10/10 Exceptional

Quite an amazing place to rest including a fantastic bay view.
JULIO, 3-night trip

10/10 Exceptional

Amazing service with generosity and attention to d

Amazing service with generosity and attention to details. Tasty breakfast for vegetarian though we hope to have more warm vegetarian food options. No complaints though cos everything we put on the plate is tasty.
Great view of Tokyo Bay
3-night trip

10/10 Exceptional

Alan

The hotel Is perfect, super clean and beautiful
Alan Eduardo, 1-night trip

8/10 Very good

Great property but not close to anything.
Anita, 3-night trip

8/10 Very good

Location was very nice. Room was reasonable sized. No garden, no opportunity to have a drink or small snack outside.
Willi, 3-night trip

10/10 Exceptional

I got free upgraded room with view. I enjoyed the beautiful view everyday. The staff here are super friendly and helpful. I definitely will come back again! Try their breakfast omelette! It’s superb!

10/10 Exceptional

Customer service here is the greatest! You get what you paid for!!!!!! Had an awesome stay!!!!
Christyan W, 3-night trip

10/10 Exceptional

Staff friendly and helpful I really appreciate one staff spent almost 30 minutes in getting my SIM card ( bought in Tokyo) work.
May lan, 2-night trip

10/10 Exceptional

Wonderful stay

Wonderful hotel! Staff is great and supportive. There were 2 waitresses in the restaurant that were not very attentive and we had to stand up and call them a couple of times as they would disappear. On the other hand there was a waiter that was super attentive and proactive. Very polite and helpful.
Karin, 3-night trip

10/10 Exceptional

all good
Marilyn, 1-night trip

10/10 Exceptional

Clever Perfection

The rooms are very well laid out and spacious. I am very particular about where everything should be, where the plug is, where the ironing board goes, that sort of OCD. And it as though whoever planned out the room is as OCD as me. Love it.
Paul Ing Siew, 2-night trip

8/10 Very good

Overall, a great hotel

While it is definitely a beautiful hotel in a great location with 5 star service, there are a few things I found lacking that was disappointing. There was a lack of an onsen which for a hotel of this size, I would expect would be common for Japan, and the TVs in the room only offered selected channels with no option to cast or apps installed. For today’s standards, I would expect that access to Netflix and YouTube are standard across most hotels, let alone a 5 star hotel. The breakfast buffet was good, and offered decent variety but I think that having a changing special on offer daily would be great for guests who are staying across multiple days would help to make their stay even better. The service by staff was excellent and very polite though - definitely could not fault this.
David, 3-night trip

8/10 Very good

Good
Wilson Chung-Yin, 3-night trip

10/10 Exceptional

No comment
Luis, 3-night trip

2/10 Poor

Big mistake in my hotel stay experience

It was my family holiday to Japan for the first time especially with my kids looking forwards to it, I had booked 2 rooms with 1 adult and 1 child each at the executive level so that I want them to enjoy the privacy and exclusiveness. However when I check in the hotel, the staff told me the booking with Hotel.com and their system is different. Instead of 2 adults and 2 childs, they can only consider us as 3 adults. This means I need to pay one of my child to access to the lounge facility. In the end, I had rejected it and option out for the lounge access. I’m very disappointed. We had stayed in this hotel for 7 nights. Upon checking out our room, I had found out that the hotel accidentally charge me a dinning bill at the Hudson lounge for more than USD100. I am glad that I had checked the bill carefully and immediately rejected this bill as I had never dine in at the Hudson lounge. After the front desk staff checked again with the lounge staff, eventually they found is their mistake. I’m very surprised that IHG is an international hotel chain but yet they had made such careless mistake on the bill. This is the first time I had experienced such incidents during the hotel stays. Overalls, I should say that although the hotel was good but the experience with this hotel was not great and it did spoilt our holiday mood
Choo, 7-night trip