No phone in the room, never had housekeeping come by (3 night stay) and had to request our own trash bags, broken window, broken refrigerator, cigarette burns. We asked for linens for the pull out bed around 430 pm and when we returned to the room at 10 pm they had not been delivered, when I asked the front desk it was another 30 minutes before we got them. When I asked about checking out and being refunded for out unused nights, the lady made it sound like she would consider it, after seeing we booked through a website, she said- "You booked through a website and they wont refund you" I called and talked to hotels.com and they called the hotel on my behalf and the lady still would not work with them. Even the Hotels.com rep said the lady was rude. It is definitely a hotel that caters to people who live there, not people who are on vacation. Some people might be ok with this stuff, but it is not what I was looking for when I booked a multinight vacation for my me and my kids.