Hilton Chicago

4.0 star property
Historic hotel with 2 restaurants, near Buckingham Fountain

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Chicago

Exterior
Boating
Point of interest
Lobby
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Connecting rooms available
  • Bar
  • Laundry facilities
  • Parking available

Main amenities (12)

  • Housekeeping (on request)
  • 2 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Health club
  • Valet parking
  • Self parking
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 50 meeting rooms
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Coffee/tea maker
  • Elevator
The price is ¥21,981
¥30,416 total
includes taxes & fees
Jan 8 - Jan 9, 2025

Room options

Available filters for rooms
Showing 44 of 44 rooms

Family Room, 4 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 82 sq m
  • Lake view
  • Sleeps 16
  • 4 Twin Beds

Room, 2 Double Beds, Lake View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
HDTV
  • 82 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
HDTV
  • 87 sq m
  • Lake view
  • Sleeps 6
  • 1 King Bed

Room (Parlor)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 34 sq m
  • Lake view
  • Sleeps 2
  • 1 Twin Murphy Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Room, 2 Double Beds, Accessible (Transfer Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Lake view
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds, Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Lake view
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Lake view
  • Sleeps 8
  • 3 King Beds

Superior Room, 1 King Bed (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Queen Beds (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Double Beds, 2 Bathrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Lake view
  • Sleeps 6
  • 3 King Beds

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Lake view
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Lake View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Lake view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 7
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
  • 82 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Lake View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 3 Bedrooms

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 82 sq m
  • Lake view
  • Sleeps 8
  • 1 King Bed

Traditional Suite, 2 Bedrooms (Parlor)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
  • 82 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Lake view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
720 S Michigan Ave, Chicago, IL, 60605

What's nearby

  • Art Institute of Chicago - 10 min walk - 0.9 km
  • Millennium Park - 12 min walk - 1.0 km
  • Grant Park - 18 min walk - 1.5 km
  • Soldier Field - 20 min walk - 1.7 km
  • Willis Tower - 2 min drive - 1.9 km

Getting around

  • Chicago Midway Airport (MDW) - 28 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive
  • Chicago, IL (PWK-Chicago Executive) - 47 min drive
  • Chicago Museum Campus-11th Street Station - 7 min walk
  • Chicago Van Buren Street Station - 7 min walk
  • Millennium Station - 16 min walk
  • Harrison Station - 5 min walk
  • Roosevelt Station - 9 min walk
  • Harold Washington Library Station - 9 min walk

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬4 min walk
  • ‪The Lounge At Congress Hotel - ‬3 min walk
  • ‪Grant Park Bistro - ‬1 min walk
  • ‪Epic Burger - ‬7 min walk
  • ‪Buddy Guy's Legends - ‬3 min walk

About this property

Hilton Chicago

Hilton Chicago puts you in a great location, within just a 10-minute walk of State Street and Art Institute of Chicago. Guests can take a dip in the indoor pool or grab a bite to eat at Herb N Kitchen, which is one of 2 restaurants and serves breakfast, lunch, and dinner. Other highlights at this historic hotel include a bar/lounge, a health club, and a fitness center. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Harrison Station is 5 minutes and Roosevelt Station is 9 minutes.

Languages

Chinese (Mandarin), English, Spanish

At a glance

Hotel size

  • 1544 rooms
  • Arranged over 29 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (up to 75 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • WiFi and wired internet access in rooms*

Parking

  • Covered onsite self parking (USD 70.00 per night)
  • Covered onsite valet parking (USD 85.00 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby
  • Segway rentals/tours nearby

Working away

  • Business center
  • 50 meeting rooms
  • Coworking spaces
  • Conference center (234000 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Built in 1927
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Health club
  • An indoor pool
  • Double-glazed windows
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 46
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 46
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 37-inch TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone
  • Desk chair

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Dining

Herb N Kitchen - This café serves breakfast, lunch, dinner, and light fare.
Kitty O Sheas - This restaurant specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
720 Bar and Grill - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 29.35 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 12.95 per day (rates may vary)
  • Wired internet access is available in guestrooms for USD 12.95 per night (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 35 for adults and USD 17 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Parking

  • Covered self parking costs USD 70.00 per night
  • Covered valet parking costs USD 85.00 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Property Registration Number 60605

Also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Frequently asked questions

Does Hilton Chicago offer free cancellation for a full refund?
Yes, Hilton Chicago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Chicago?
Yes, there's an indoor pool.
Are pets allowed at Hilton Chicago?
Yes, pets are welcome, with a maximum weight of 75 lbs per pet. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Chicago?
Yes. Self parking costs USD 70.00 per night. Valet parking costs USD 85.00 per day.
What are the check-in and check-out times at Hilton Chicago?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at Hilton Chicago?
No, this hotel doesn't have a casino, but Bally's Casino Chicago (2-min drive) is nearby.
What is there to do at Hilton Chicago and nearby?
Have fun with activities like cycling, boat tours, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a health club.
Are there restaurants at or near Hilton Chicago?
Yes, there are 2 onsite restaurants, featuring Irish cuisine.
What's the area around Hilton Chicago like?
Hilton Chicago is in Downtown Chicago, a short 5-minute walk from Harrison Station and 12 minutes' walk from Millennium Park. The local area is considered walkable as well as being good for sightseeing.

Hilton Chicago Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Chris, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is absolutely beautiful. It’s older so expect things to not be renovated but we enjoyed it. The rooms are smaller but we really loved the convenience of the location and the historic feel.
Crystal C, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good stay
Great location. Walking dis trance to soldier field, restaurants and bars.
William, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Brian, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Colton, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not all that impressed.
We stayed for the annual Midwest Band and Orchestra Conference. The hotel was clean, elegant, including the appearance of the suite. However, there were a few issues that made our stay not so pleasant. The room AC was barely functioning. I messaged with guest services who ultimately said we can send maintenance up but it’s an old building. Fortunately the windows did open. To be fair, we were not around when they said they wanted to send someone up and we had the privacy sign on the door which apparently means no one can enter even if the guest tells you they are out of the room. Kudos to that policy. Another issue is with the provided pillows. They are much too small, and much too too thin. The mattress was nice, though. Plenty of outlets. Bathroom was a little on the small side, well you couldn’t open the door without hitting the toilet small. Shower head was leaking, which dripped on the tub and ran off onto the bathroom floor. Guest services seemed eager to please, but when I asked if we could switch rooms, I didn’t even get a no, just didn’t address the request. This is a historic hotel, plenty of dining options and opulence. But maybe it’s time for a serious renovation to address the heating/cooling and awkward size bathroom issues. Overall, not very impressed and ultimately not worth what we spent.
Scott, 4-night trip
Verified Hotels.com guest review

6/10 Good

Demetria, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel but over charged in the end
Great hotel & stay but quoted one price by hotels.com and charged different price by hotel. Make sure to pay before you go since they think people can’t read receipts.
Tina, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Teresa, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Gana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ari, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Breno, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great!!
Great service! Clean room. Friendly staff. Robert was amazing! He made sure my daughters and I enjoyed our stay. He told us about all the great places to visit. Staff members reached out to us periodically to make sure we were okay! Short walking distance to shops and restaurants.
Jamique, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Claudine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marshulee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Consistent comfort
Another excellent stay at this elegant historic hotel. It may be huge, but it retains a sense of privacy and quiet. A lakeview room is worth the difference. The elevators are rapid and well-coordinated. The pool is Chicago's best.
Alan, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Face burn by towels
My mother in laws face got a burn/allergic reaction with the towels this hotel uses. Our guess was the amount of chemicals or chlorine they used to wash those towels. We had to run down to the seven eleven in the freezing cold and get a Benadryl for her face. She was in so much pain and at a point crying of the severity.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great experience. Very friendly and helpful staff. Room was clean and well kept. Great city view.
Amanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marcelo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Felt spoiled in Chicago!
Our corner room was amazing! Great view of the city, lots of space, very quiet at night, comfortable bed! Enjoyed the Irish pub for dinner. Easy walk to Soldier Field.
Monica, 2-night family trip
Verified Hotels.com guest review