Where do I begin? First of all this is a Holiday Inn, not Grand Royal. No matter the owner should be ashamed of themselves for the condition this property is in. The room we were given had no soap, no remote control for the TV and the bathtub was gross. We were then offered to swap and we did. To an adequate room. But overall dirty carpets in whole place.
Scott
Scott、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 19 日
I didn’t have hot water for a whole day tv kept going out in my room , the phone in the room didn’t work most def would never stay there again even if it was FREE
Jekel
Jekel、2 泊の友人との旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 19 日
This property had a power outage during the time I wqs checking-in. They told me to write my phone number and name down so they could process a refund in the morning (mind tou this was around 1am). They have refused to issue me a refund citing I need to contact Expedia for the refund. I have contacted Expedia MULTIPLE times and they email me stating the Hotel does not answer their phone so Expedia cant confirm the hotel was without Power and I was turned away and not allowed to check-in for my stay. Expedia has failed to refund my over $100 bill for this hotel that I was turned away from at 1am due to the hotel having no power. Odd that when I call, the Hotel answers and tells me to call Expedia but they dont answer the phone when Expedia has me on hold attempting to confirm with the resort they refused to check me in for this stay!
Savannah
Savannah、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 18 日
Desk clerk was talking with someone else on his Bluetooth ear piece while he was trying to check me in. Room had tons of cracks and rips and defects. Dirty bathroom. TV had no signal.
Brenda
Brenda、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 18 日
One of the worst hotel experiences I’ve ever had
Power was out when we arrived and the front desk worker had no idea what he was talking about and struggled to answer basic questions. Offered us nothing for the trouble. There also was no hot water the first two nights. We called and told them the first night that there was no hot water, front desk said they were getting it fixed. 10 hours later we call back because there is still no hot water and a different front desk worker made it seem as though the previous worker never called maintenance. A pool was advertised but it was completely empty. Courtyard is terribly overgrown with weeds. Housekeeping never stopped by to give us clean towels (we did not have our do not disturb sign hanging). Don’t waste your money.
Alexander
Alexander、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 18 日
Marie-Pier
Marie-Pier、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 18 日
The staff are amaizing mister Alex is very helpfull and a hard worker. The only thing that i was deceitful was the pool that was close for reparation and this was the reazon why i vhose the hotel cause the pool but anywere sais it was close
Laura
Laura、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 18 日
Power was out had to find another hotel at930 never stayed there
Susan
Susan、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 18 日
The hotel didn’t offer hot water for taking bath during the whole time I stayed.
PO-YUAN
PO-YUAN、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 17 日
No hot water.
We reserved executive room but was changed to other room.
Staff was so bad behavior.
This was one of my worst experience at the hotel.
Tsuyoshi
Tsuyoshi、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 17 日
Mary
Mary、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 17 日
There was no hot water which was a bummer after a long days travel.
Madison
Madison、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 16 日
I showed up and the power was out and had been out for 6 hours per the front desk. Why did they still have rooms available of that was the case. I had to pay for a taxi to get there for nothing.
CeAnn
CeAnn、1 泊旅行
Travelocity を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 16 日
The building was completely dark when I got there; they were having a blackout. They took my information to refund my payment but I couldn’t stay. Also, their alleged shuttle never came to the airport. By the time we sorted that out, it was so late that I just went back to the airport and had no sleep last night. The young man at the desk was kind and seemed to be doing his best, however.
Carol
Carol、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 16 日
Switching away from Holiday Inn franchize this could be an amazing property with the right investment. Curious to see what it is like in a year.
Anthony
Anthony、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 16 日
There was a power outage all night till 2am . I slept in the dark and couldn’t even get a rest because it was so humid in the room. Very unsatisfactory
HUGUES
HUGUES、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 12 日
Workers seemed unbothered as hell, and room sucked but obviously can’t complain because this place is cheaper than a $100
Samuel
Samuel、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 12 日
The bed cover was noticeably dirty, and the bathroom had a broken body wash holder that was left unrepaired and unclean. Additionally, breakfast was not provided as advertised, which was very disappointing. Overall, the cleanliness and service did not meet expectations.
Jongsoo
Jongsoo、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 11 日
Run down and musty you’re getting what you pay for ….
Gibell
Gibell、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 9 日
Fedderico
Fedderico、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 6 日
Pleasant experience little bit run down everything is a bit dated and used but good homie vibes.
Zoran
Zoran、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 6 日
Find another hotel if possible. You were warned.
This place is the pits. Wow, and the breakfast was a joke too. Under construction that was paused years ago? No maint or upkeep. If you pay more than $50 for a night at this place you will feel violated. Holes in the wall. Electrical issues with poor wiring. Pool empty. Photos are totally misleading.
vito
vito、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 6 日
Overall it is OK. Bedding is a little bit too filthy.
Jianjun
Jianjun、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 5 日
I recently stayed at the Grand Royal Hotel O'Hare - Chicago, and it was fantastic! The staff was friendly and attentive. Also, the room was clean and comfortable.