Very close to Disneyland Parks. We stayed at an universal room and the room was clean and neat. Also, we watched the Disneyland fireworks from our room.
When I arrived, I asked specifically for all charges explaine. The receptionist said only one charge one flat rate so I asked does this include deposit? He said the total amount he will charge included deposit, parking, & tax. I woke up the next morning with almost the same amount DUPLICATE charged on my card! I raced downstairs and asked what is going on and the receptionist at the time (different than the guy at check in) told me that my real final charge was a few dollars different than what he was supposed to charge me so their system “automatically processed” a deposit of literally almost the same amount at check in! I was furious!!! When I asked how come the guy the night before didn’t just charge me the right amount to avoid this “extra hold” he said “poor customer service” for not sharing this information with me as he is familiar with the fact that the system does this. Then upon check out, the other receptionist (3rd one) was so unhelpful with all of the questions I was asking her. All I wanted was a copy of the duplicate charge they took as proof and she said she can’t. When I asked how I can know if my money will be released she said she doesn’t know. Every question I asked I got the answer “I don’t know” back from her. The day before Christmas and I’m still waiting on my money to be returned. The bank keeps blaming the hotel, the hotel keeps promising they “released” my money back to me. This feels like a new scam and it’s disgusting. Never staying here again!
Ellen
Ellen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月23日
Mal servicio de limoieza
Todas las noches cuestan lo
Mismo pero solo en la primera nos dieron agua embotellada, cafe, jabon etc. tres veces la camarista no tendió las camas de la litera los vasos sucios del
Primer día nunca los cambió
Por limpios.
HECTOR
HECTOR、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月22日
Our personal property stolen very uncomfortable
Hotel is quite a distance from park. Not as close as the others. Rooms and flooring are harsh and bright like a hospital room. Pool only 3 ft. The worst part which completely ruined our stay was our bag with valuable souvenirs being taken/ stolen/ or thrown away by housekeeping. Our items were clearly taken while we were at the park for the day and hotel staff refuses to address the situation. Warning do not stay at this hotel. You will be thankful to avoid what we went through today 😢 there are so many other lovely hotels which appreciate and take care of there guests!
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月20日
Thank you !
love the hotel! it was very peaceful and absolutely wonderful! love the decorations !!
Leslie
Leslie、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月19日
Ismael
Ismael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月17日
Michael
Michael、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月15日
Disneyland trip with no kids!!
Amazing stay ….lobby, restaurants & room super clean.
Roof top had delicious food & view of fireworks!
Mike
Mike、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月14日
Tami Chris
Tami Chris、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月14日
Decent for price
Nice hotel, though the rooftop pool and hot tub were closed and that was the main reason I booked here. The restaurant at the top of the big was nice, though the menu was confusing and the service took a long time. There is a view of the Disneyland fireworks, which made up for the lack of attentiveness .
Jaimie
Jaimie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
Friendly staff super clean rooms very luxurious and cozy. Great price walking distance to Disneyland and they even have a shuttle to transport you to and from Disneyland. We will definitely be staying again!
Nicole
Nicole、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月11日
Ashley
Ashley、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月6日
James
James、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月5日
abigail
abigail、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月5日
Héctor
Héctor、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Carlen
Carlen、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Best hotel in town
stayed a few nights for work. Always a comfortable and pleasant time at this hotel. Its definitely my go to hotel when worki.g in Anaheim.
Maritza
Maritza、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月2日
Overall nice hotel
Check in was great they didn’t have rooms on the same floor for our group that had the Disney park view so the receptionist guy which was amazing got us on the same floor and since he couldn’t give us money back he gave us credit for the valet parking. The hotel looks fancy very nice and clean but the rooms I notice some details like in restroom dirty walls didn’t like that. Wish there was the same great lighting for the mirrors in the restroom for the mirror outside the restroom. We were a lot of girls so we needed the space.
Shantia
Shantia、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月2日
Mediocre property far from parks . Room is only cleaned if requested??