This would have been a perfect stay. But for some reason the young guy at the front desk decided to give a key to someone for my room that wasn’t on the reservation or even authorized to get a key. I was expecting a visitor they got lost so he gave the person a key without even asking me and not only that deactivated my key when they gave this person a key. Unheard of!!! What if I wasn’t there and they stole my stuff? Anyone can say they need a key and no one checks to see if it’s ok?? Insane. If you value privacy stay away from this place at all costs
Adam
Adam、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月1日
Mrs. Berger
While the staff at the hotel was extremely nice. At check in I asked several questions that they were not able to answer. I asked for a room upgrade and was told that all the rooms were the exact same. We were traveling with our grandchildren and needed to use the pullout sofa, which was heavily soiled and extremely uncomfortable. Lastly, the depicted hotel online does not mimic what I saw. Grateful that my family was able to adjust and adapt.
Ricky
Ricky、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月2日
Numb buns
There was not heat due too we’ll still don’t know but i know I paid over $660 to freeze me cheeks off
Earl
Earl、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月20日
Milan
Milan、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Love this spot
I don’t get away alone often as a single mom. This is my first choice when I do have the opportunity. The room was amazing, more than what I realized or expected. The bed and pillows were comfortable and my favorite part. I will absolutely be staying here again in the future!
Aubrey
Aubrey、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月30日
valerie
valerie、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
Eugene
Eugene、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月21日
Dingy, rundown, visible stains.
Hotel is out of date - they are remodeling which they don't let you know about until you get there. From outside you can see rooms in a state of disrepair.
Visible stain of some kind - maybe mold - was on the bedroom curtain. Staff was dismissive.
Alec
Alec、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月12日
The DoubleTree hotel was in the middle of renovations which I understand happens. However, walking down the hallway to get to my room the wallpaper was all being taken down and there was debris all over the floor. They should’ve either shut down the hallway or at least vacuum the floor so that guests could feel safe walking to their rooms. Also for having a newly renovated room one of the doors would not close. The hotel was average but not great.
Marissa
Marissa、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月11日
Hotel room was really nice. Bathroom toilet ran the whole time. They offered Maintenance to check it out. But yall should’ve had that fixed prior. Walls were thin I heard cars driving on the highway all night. And the view kinda sucked. The cookie was good. Room was nice.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月11日
Michelle
Michelle、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月7日
Colleen
Colleen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月29日
I called the hotel ahead of time to get proper information on what was being renovated and what amenities we would have access to. My kids were excited about the pool area so this trip was specifically for them.
I was told the pool was heated and that both the pool and spa was operating. The pool is ice cold and the spa is out of order. I contacted the property while still in the hotel and they had no consideration for us, or a simple apology for the lies told by their staff when I called prior to making a reservation. My fiance and I visited the lobby a couple times last evening, i was so disgusted that the staff behind the counter were telling people who were checking in the complete opposite of how things really were and the honest standing of their facilities. Very poor customer service and professionalism
Khadijah
Khadijah、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月24日
Our stay was great with no issues until we checked out. I had soon after received a charge of over $100 for an apparent "stolen custom tray". After not only accusing my guest and I of theft, the manager told me she was not able to check the cameras until the following week because of a photoshoot coming up. This is information that apparently comes from housekeeping. I felt I was treated very poorly by management and disregarded. This will definitely
Lisa
Lisa、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月22日
Kirk
Kirk、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月21日
Lesley
Lesley、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月20日
Carolyn
Carolyn、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月2日
Jenny
Jenny、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月28日
The property and rooms were Beautiful! However, the food from the REDZ restaurant was HORRIBLE! It was poorly seasoned and the portions were laughable. It was a POOR reflection of the fabulousness of the hotel itself. I ended up having to order something from an outside establishment. Other than that, it was a really beautiful stay
ADAM
ADAM、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月20日
I thought everything was fine. It was wonderful experience. My Daughter got Married the family and Guests stayed there. Was up pretty late it was no complaints. Thank you.
Marsha
Marsha、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月20日
It was Malalai Dawav's first day at the front desk. She was pleasant, positive, patient and very helpful. If she wasn't sure of an answer to a question that I asked, she assured me that she would find the answer. I shared that my son was getting married on Sunday. Unfortunately, my son and daughter-in-law was in a room that wasn't renovated. I asked the manager, Jacqueline Silva if possible, can they move to a renovated room. Jacqueline was attentive to what my needs/desires for a pleasant stay and she accommodated my son and I. She also congratulated me on their nuptials. On the day of check out Jacqueline remembered me and asked me how was our stay and how was the ceremony. It truly made me feel that she cared. What an awesome team!
Tracey
Tracey、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月19日
I didn’t like the round about way i needed to enter the premises
Nancy
Nancy、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月18日
The stay was ok. Staff were very helpful. My only complaint is about the condition of our original room, the pull out bed had dried blood, smelled of BO, had hair on it and food. We took pictures and went to the front desk and staff immediately changed our rooms and gave us an apology. Room #2 the pull out couch was completely broken/missing screws. Again we go to the drink desk and once again apologize and give us a 3rd room and breakfast vouchers for 1 day.
The pool was nice, hot tub was out of order, cleanliness in the lobby was also nice.
Overall just an ok stay
Sylvia
Sylvia、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月17日
Air conditioning has a motion detector and the room got hot in the middle of the night and after being out all day to come back late at night to a room of 82° sucks. I called the front desk and the maintenance guy told me about the motion dectectors.