2/10 Poor
Aug 19, 2024
Utterley dissapointed and we left the hotel a day early.
We visited the Radh during the Kandy Perahera. We were told to arrive before 2pm to avoid 'inconveniences' due to road closures. We arrived early and our room wasnt ready.
Upon getting our room incorrect bags were brought and we found ants. When we mentioned it the staff did resolve the ant issue.
What was most unnaceptable is that we were never told under any circumstances that we would be unable to exit or enter the hotel after the festival started. We left at 5:30pm and were trapped outside the hotel for 6 hours. To make matters worse it was exteremley crouded, lots of restaurants were shut & were not serving alcohol & taxis were hard to book. As a result we did not get back to the hotel until 11:30pm.
After we left and raised our issues to the Radh their customer service was shocking. They argued there were 5 ants and that we were messaged to say 'arrive before 2pm to avoid inconveniences'. This was not a warning about not being unable to access the property and it was far from inconvenient. Overall, it caused undue stress and upset on our honeymoon & my Wife's birthday.
Jack
Jack, 2-night romance trip
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