The pictures that are shown on Expedia do not reflect in actual real world conditions. The front entrance area is dirty, run down and small/crowded. The hallways are also small and rundown, carpets are in need of changing, walls need patching up and painting. Family rooms need a major reno especially the bathroom. Sewer smell from the bathroom, caulking has black stuff on it(maybe mold) and water pressure ok to non existent. Shower area had a issue before my stay and they never patched the ceiling area around the pipes. Trang was most helpful in arranging to have us move to 2 seperate rooms at no extra cost. Those rooms were better. Thank you Trang. David was also very helpful. The location is excellent as the train street is very close(1 minute walk and lots of places to eat food) but the overall condition of the hotel is bad. They say that the hotel was built in 2016 but it looks like it's been in use for decades. I would look for somewhere else close by to stay in next time.
John
7 泊の家族旅行
4/10
Room is dirty and smells bad
Cecil patrick
2 泊旅行
10/10
We got the suite with private terrace overlooking the street. Loved it! The service is impeccable, the location unbeatable, and the the views awesome.
Andres
1 泊旅行
6/10
Garth
2 泊旅行
8/10
Great hotel for the price. Easy walking distance to anything you need - on a busy street. Staff were fabulous- very friendly, personable, and very accommodating to changes in our schedule. No major complaints other than had a massage and was very light and not very enjoyable.
Janelle
2 泊の友人との旅行
10/10
👍
Lazar
6 泊旅行
4/10
This hotel is surrounding with lots of local and western restaurants and within walking distance to the famous Ha Noi railway which has the residents so close to the railway!
Minh
1 泊旅行
10/10
Kim was exceptional! She went beyond to help me in everything I needed! She is the Best!
Very friendly/professional and extremely helpful!
She was always inquiring if I needed anything
So that my stay was a memorable one! And it was!
In fact I will be back to the hotel in a week!
Don
2 泊旅行
10/10
George
6 泊旅行
2/10
Amyn
2 泊旅行
10/10
Great hotel for few days. The location is fantastic, is near to the most famous places in Hanoi. The breakfast is good. Wifi is not good
SERGIO FERNANDO
3 泊の友人との旅行
8/10
The room was great, very spacious with balcony. The location was perfect, lots of authentic street food places and it seems that locals go there to eat judging by the number of motorbikes parked there. Only one problem was that the shower had weak pressure and the water was lukewarm.
宿泊されたお客様
2 泊の恋人との旅行
8/10
Great and comfortable. No view, but I wasn't expecting one.
宿泊されたお客様
2 泊旅行
10/10
Personnel agréable et disponible. Confort correspondant aux attentes. Petit déjeuner maison sympa. Rien à dire si ce n'est que c'est exactement ce que je recherchais.
Mikael
1 泊の恋人との旅行
10/10
Gwen
3 泊の恋人との旅行
8/10
宿泊されたお客様
1 泊旅行
10/10
Great value and very helpful staff - stored our bags during Sapa trip and allowed us to sleep in a room for more than half the price when arriving back from sleeper train at 5am. Would recommend!