2/10 Poor
May 18, 2024
They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless the manager of the property requested it. Not sure if that’s going to happen because it seems they have a good system for getting people to pay for nothing. I would urge no one to ever book lodging at this location!!! This is truly the first negative review I’ve ever given, but I feel very strongly that any and all potential customers should be warned.
Cindy
Cindy, 2-night family trip
Verified Expedia guest review