You'll be in a fantastic location at Candeo Hotels Tokyo Roppongi, just a 5-minute walk from Roppongi Hills and Tokyo Midtown. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Also, Tokyo Tower and Tokyo Imperial Palace are just a 5-minute drive away. Fellow travelers say good things about the helpful staff and overall property condition. The property is just a short walk to public transportation: Roppongi Station is steps away and Roppongi-itchome Station is 9 minutes.
Languages
English, Japanese
At a glance
Hotel size
149 rooms
Arranged over 16 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
No onsite parking
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Full-service spa
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchairs available on site
Lever door handles
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
43-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning and heating
Electric kettle
Slippers
Sleep well
Down comforter
Premium bedding
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Food and drink
Refrigerator
More
Daily housekeeping
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, スカイスパ. The spa is equipped with a sauna. The spa is open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 2200 for adults and JPY 1650 for children
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Candeo Hotels Tokyo Roppongi Hotel
Candeo Hotels Hotel
Candeo Hotels
Candeo Hotels Tokyo Roppongi Hotel
Candeo Hotels Tokyo Roppongi Tokyo
Candeo Hotels Tokyo Roppongi Hotel Tokyo
Frequently asked questions
Does Candeo Hotels Tokyo Roppongi offer free cancellation for a full refund?
Yes, Candeo Hotels Tokyo Roppongi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Candeo Hotels Tokyo Roppongi?
Sorry, pets aren't allowed.
Is parking offered on site at Candeo Hotels Tokyo Roppongi?
Sorry, there's no onsite parking at Candeo Hotels Tokyo Roppongi.
What are the check-in and check-out times at Candeo Hotels Tokyo Roppongi?
Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Check-out time is 11 AM.
What is there to do at Candeo Hotels Tokyo Roppongi and nearby?
Candeo Hotels Tokyo Roppongi has a spa.
Are there restaurants at or near Candeo Hotels Tokyo Roppongi?
Yes, there's an onsite restaurant.
Does Candeo Hotels Tokyo Roppongi have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Candeo Hotels Tokyo Roppongi like?
Candeo Hotels Tokyo Roppongi is a short 2-minute walk from Roppongi Station and 17 minutes' walk from Tokyo Tower.
Candeo Hotels Tokyo Roppongi Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 13, 2024
Joseph
Joseph, 6-night trip
Verified Hotels.com guest review
6/10 Good
Oct 23, 2024
Stephen
Stephen, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 12, 2024
Nice hotel, perfect location
We love this hotel due to it’s perfect location and comfortable rooms. This is probably our 3rd time staying here. Special Bhatta who helped us make some last minute changes to our booking when our flights were moved.
jacqueline
jacqueline, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 9, 2024
Pool/spa is excellent
Jack
Jack, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Sep 14, 2024
Trace
Trace, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 17, 2024
Good Location
Stanley
Stanley, 7-night business trip
Verified Expedia guest review
10/10 Exceptional
Aug 13, 2024
Cayo
Cayo, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 12, 2024
Nice area close to a lot of great places to eat and safe feeling
Kelsie
Kelsie, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 1, 2024
Renee
Renee, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 31, 2024
Great location, superior room quality, and the staff was very helpful
Renee
Renee, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 28, 2024
Yaya
Yaya, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 26, 2024
Nicholas
Nicholas, 3-night trip
Verified Hotels.com guest review
2/10 Poor
Jul 20, 2024
Old, dirty and smelly! I will never come back.
Shigemi
Shigemi, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 19, 2024
Eleanor Michelle
Eleanor Michelle, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 18, 2024
Joanne
Joanne, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 18, 2024
The property is a bit older - and shows its age. But the beds are comfortable and the housekeeping does a good job. I did stay in a room that felt slightly dusty - but it was cleaned up nicely afterwards. The public bath is very nice, and a coin laundry room also came in handy.
Joanne
Joanne, 4-night romance trip
Verified Expedia guest review
6/10 Good
Jul 16, 2024
Well, first night I found some bugs on my bed. Hotel staff promptly change me to a new room.
Jonathan
Jonathan, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 10, 2024
Location was amazing, reception staff were not welcoming, breakfast was not enough for us and doesn’t have variety of food for different nationalities like us. In addition the spa was spectacular.
Aydin
Aydin, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 9, 2024
A convenient hotel with lots of eating places around. Easy walk to the subway. The hotel has a coin laundry which suited us perfectly!
Joanne
Joanne, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jun 29, 2024
Lisa
Lisa, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 16, 2024
We had a great stay. We chose this hotel because it had a rooftop onsen and also had triple rooms and on both counts it was excellent. Rooftop baths were great although only the men's had a cold plunge pool. Rooms of course were a little cramped but we had enough room for our family of 3 with a separate sofa futon for my 3 yo son. The airconditioner did that gurgling noise referred to in other reviews but this was easily ignored. We had a (slightly obscured) view of Tokyo tower which was lovely. Lots of convenience stores nearby, restaurants and shops of all kinds, a don quixote for souvenirs and bars (which we did not go to). Green space / parks were close by but not that close. The coin laundry was under renovation when we were there so hopefully is in operation now. That's it!
Wen
Wen, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 7, 2024
Great money for value, close to everything as well. A very convenient place to stay. Staff was very friendly and helpful.
Jacob
Jacob, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
May 29, 2024
Gilad
Gilad, 5-night trip
Verified Expedia guest review
2/10 Poor
May 25, 2024
The staff were unhelpful and rude on the several occasions we interacted with them.
Never responded to any of my messages ahead of check-in
Asked them to reserve a restaurant for me because I don't speak Japanese and they refused to because the reservation was for the day of check out (they would reserve a restaurant had it been for a day before!!).
We were slightly delayed on checking out, and they called the room threatening to charge us if we were not out of the room in ten minutes. If they have such a strict policy they should make it clear at check in, there was obviously no mention.
We will never come back here.