6/10
the check inn and checkout was good.
One day the room was not cleaned although no sign for do not disturb was placed.
Cleanness was average.
Bathroom amenities not refreshed during room cleaning.
One day before my check out, after ten PM I have placed my shopping bags at my room door to reactivate the room key, I came back to the room and found my bags were not there. I went to the reception for a complain and they were very cold in response like it is my fault and it took them more than an hour to find my bags. The manager was not available and the receptionist could not get the camera to check who took the bags. After emailing to the property after one hour the manager came and they could see the3 cameras and locate my bags. While I was talking the receptionist about the loss of my belonging another customer approaches the reception for check inn, the receptionist just turns their head disrespecting the situation I had and moves on with the new customer. At least got my stuff back. this disrespect never happened to me before.
宿泊されたお客様
4 泊の友人との旅行
