The hotel manager CoCo was particularly helpful and provided excellent, above and beyond service to me. If you stay at this hotel, you should know that staff don't speak English, but CoCo the manager spoke excellent English which helped on several interactions.
Judith
Judith、9 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023 年 7 月 16 日
The property itself was lovely but the pool was out of action, which was one of our main reasons for staying there. The communication and attitude of staff at check in was TERRIBLE and no attempt was made to speak to me as the person with the booking and paying for 8 people checking in. No smile, no explanation of amenities, breakfast, pool being shut or how to get to our room. They just chucked the key cards on the counter and served the next person. We got better service at the restaurant around the corner where we spent 200 yuan! I immediately translated how unhappy I was with the service. They took a photo and said sorry in English. When we checked out there was a very happy English speaker there waiting for us but the ones who served us at check in wouldn’t even look at me.
Tashi
Tashi、1 泊旅行
Lastminute を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2021 年 9 月 10 日
Ying
Ying、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2021 年 5 月 14 日
Great experience as always. Helpful staff, beautiful room, comfortable bed, and delicious buffet breakfast. Our favorite get-away in xining
宿泊されたお客様
2 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 11 月 11 日
Amazing value for money. Matches anything in the world for its price point. Would love to stay here more often.
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 9 月 29 日
Staff is outstanding in their service. In fact, one concierge came to our room to show us how to operate the laundry machine as we were Chinese illiterate. When we asked to purchase an umbrella from the Sebel, the manager went out of his way to accommodate our request.
宿泊されたお客様
1 泊の友人との旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2019 年 9 月 18 日
Nice location close to shopping and lots of dining options. Check in was super slow and was told the room I booked was not clean and ready at 9pm. Not meeting a high end hotel standard. Very disappointing stay and would not return.
Kelly
Kelly、1 泊の家族旅行
Orbitz を利用した宿泊者限定の口コミ
6/10 (良い)
2019 年 9 月 3 日
Underwhelmed
Underimpressed by the staff but location near malls is great
Hui Ying
Hui Ying、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019 年 6 月 23 日
The hotel was one of the nicest I've ever stayed in. The only problem was that none of the taxi drivers at the airport knew where it was. If the name given on the internet were Sebel/SOFITEL, I would have no problem finding it.
Stephen
Stephen、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 6 月 14 日
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 6 月 12 日
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 6 月 8 日
Good location. Spacious room. airport shuttle bus just below hotel.
宿泊されたお客様
3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 6 月 6 日
宿泊されたお客様
3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 5 月 7 日
great hotel, and the buffet breakfast is out of this world good
宿泊されたお客様
1 泊の恋人との旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 5 月 1 日
gabor
gabor、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019 年 4 月 5 日
The bed was luxurious and the bathroom was extremely well appointed! The carpet had cigarette burns and the sofa was stained. Other than that, the room was very clean. My biggest compliant was the room was very hot, despite the windows open and the heat in the room off. The front desk person, Crystal, was extremely helpful and offered to change rooms and tried very hard to make sure we were comfortable. She gave us outstanding service.
宿泊されたお客様
1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 4 月 1 日
時間可以可以加購早餐哦
早餐很划算很好吃
兆銘
兆銘、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 3 月 3 日
房间清潔,服务好
Ka Cheong
Ka Cheong、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019 年 2 月 14 日
Free upgrades and other perks!
The welcome was swift and sweet they offered free upgrades and breakfast deals!