The location of the hotel is perfect, close to a market and food court.
The staff was very helpful. I would like to especially mention concierge Jacky who did an excellent job.
Helena
3 泊旅行
10/10
Carolyn
1 泊旅行
10/10
The hotel manager CoCo was particularly helpful and provided excellent, above and beyond service to me. If you stay at this hotel, you should know that staff don't speak English, but CoCo the manager spoke excellent English which helped on several interactions.
Judith
9 泊旅行
6/10
The property itself was lovely but the pool was out of action, which was one of our main reasons for staying there. The communication and attitude of staff at check in was TERRIBLE and no attempt was made to speak to me as the person with the booking and paying for 8 people checking in. No smile, no explanation of amenities, breakfast, pool being shut or how to get to our room. They just chucked the key cards on the counter and served the next person. We got better service at the restaurant around the corner where we spent 200 yuan! I immediately translated how unhappy I was with the service. They took a photo and said sorry in English. When we checked out there was a very happy English speaker there waiting for us but the ones who served us at check in wouldn’t even look at me.
Tashi
1 泊旅行
10/10
Ying
1 泊の家族旅行
10/10
Great experience as always. Helpful staff, beautiful room, comfortable bed, and delicious buffet breakfast. Our favorite get-away in xining
宿泊されたお客様
2 泊旅行
10/10
Amazing value for money. Matches anything in the world for its price point. Would love to stay here more often.
宿泊されたお客様
1 泊旅行
10/10
Staff is outstanding in their service. In fact, one concierge came to our room to show us how to operate the laundry machine as we were Chinese illiterate. When we asked to purchase an umbrella from the Sebel, the manager went out of his way to accommodate our request.
宿泊されたお客様
1 泊の友人との旅行
2/10
Nice location close to shopping and lots of dining options. Check in was super slow and was told the room I booked was not clean and ready at 9pm. Not meeting a high end hotel standard. Very disappointing stay and would not return.
Kelly
1 泊の家族旅行
6/10
Underimpressed by the staff but location near malls is great
Hui Ying
1 泊の友人との旅行
8/10
The hotel was one of the nicest I've ever stayed in. The only problem was that none of the taxi drivers at the airport knew where it was. If the name given on the internet were Sebel/SOFITEL, I would have no problem finding it.
Stephen
3 泊の家族旅行
10/10
宿泊されたお客様
1 泊旅行
10/10
宿泊されたお客様
1 泊旅行
10/10
Good location. Spacious room. airport shuttle bus just below hotel.
宿泊されたお客様
3 泊旅行
10/10
宿泊されたお客様
3 泊旅行
10/10
great hotel, and the buffet breakfast is out of this world good
宿泊されたお客様
1 泊の恋人との旅行
10/10
gabor
2 泊の友人との旅行
8/10
The bed was luxurious and the bathroom was extremely well appointed! The carpet had cigarette burns and the sofa was stained. Other than that, the room was very clean. My biggest compliant was the room was very hot, despite the windows open and the heat in the room off. The front desk person, Crystal, was extremely helpful and offered to change rooms and tried very hard to make sure we were comfortable. She gave us outstanding service.
宿泊されたお客様
1 泊の家族旅行
10/10
早餐很划算很好吃
兆銘
1 泊の家族旅行
10/10
房间清潔,服务好
Ka Cheong
2 泊の出張
10/10
The welcome was swift and sweet they offered free upgrades and breakfast deals!