Room was ok, but was connecting with other rooms, I scanned to go into my room and was met with a corridor with another 3 doors, which I had to scan into another door to get to my room. The AC was daikin but when I checked to see if filters were clean they were covered in thick dust. That’s insane! Health hazard .
宿泊されたお客様
1 泊の出張
6/10
Hotel looks great from the outside but rooms are a bit dated. Blinds very worn. Bathroom/shower not overly clean. Small old desk only one chair. Great great deck thou and great view
Stephen
1 泊旅行
8/10
Gita
1 泊旅行
10/10
Charles
3 泊の家族旅行
10/10
Mark
2 泊旅行
8/10
Great location clean
Oren
1 泊の恋人との旅行
8/10
Valda
1 泊の家族旅行
8/10
Great location, reasonably priced with good views
Ken
2 泊の恋人との旅行
8/10
On the beach
Mary
1 泊の恋人との旅行
8/10
The property was very good and the reception staff was lovely. The apartment we were in was older but well-kept, clean, and the bedding was really comfortable. My only negative was booking through Hotels.com instead of directly through the hotel. The Mantra offered much better rates directly (not even on sale) and when I asked hotels.com about it (I had purchased a "members only special" aka a surcharge, for the privilege), I was told that the hotel would not allow me to cancel and rebook and that they had tried to call reception to check for me but no one at the hotel would answer. The hotel however denied this and offered me a refund but it would have taken days to process through hotels.com and i didn't feel like dealing with the hassle of again trying to communicate with this website. It was my fault for not thinking to check the hotels website directly, prior to making the booking, instead of assuming that the rates offered by Hotels.com and advertised as special rates, were indeed "special," for the right reasons. Lesson learned. :)
宿泊されたお客様
1 泊の家族旅行
10/10
Our stay was wonderful.
Larysa
1 泊の家族旅行
6/10
Booked room with ocean views, first room had ocean glimpses through the trees. Got moved due to noisey neighbours at 2am for hours (not properties fault) next day got moved rooms which was 1 floor higher and had much better views. Staff initially said they had no vacant rooms to move to but once we pushed the situation more they all of sudden had a spare room. Staff were very friendly though. Extremely unhappy with the first room, it should be advertised as ocean glimpses not ocean views. Reluctant to stay with this hotel again.
宿泊されたお客様
3 泊旅行
10/10
Lovely spot to stay
Lynette
1 泊旅行
8/10
David
1 泊旅行
10/10
Craig
1 泊の家族旅行
6/10
Marea
2 泊旅行
8/10
宿泊されたお客様
1 泊旅行
10/10
Natalie
2 泊旅行
10/10
Sue
5 泊旅行
10/10
We stayed in a 3 bedroom oceanview on level 3 and it was perfect. Staff greeted us well and were friendly, the rooms were clean, tidy, comfortable and the view was amazing. Their was a slight unpleasant smell (kind of like a wet dog) when we first entered but could be the age of the building or other factors (maybe carpets could do with a refresh) but once we had the balcony door open and over the next couple of days it didn't bother us at all. There was a wifi connection issue to the TV. In our room it worked for the first day then was buffering alot the next day but in another room of a relatives, it didn't work at all. Otherwise, we had a delightful stay and even wanted to extend our stay by a day but sadly it was all booked out. We will surely return and stay here again.