Cockroaches!!! Definitely is NOT an 8.5 rating!!! VERY MISLEADING!!!
Big, small, & everywhere!!
They will NOT refund your money no matter what.
They say they’re working on it, then in same breath say last week people left due to COCKROACHES & they still hadn’t done anything before my stay OR at least warn me prior to staying there!!!
They relocated me, to a higher floor- still COCKROACHES.
They offered no help sanitizing my belongings- I had to throw away most of my belongings in fear of carrying them home!
Front desk said the manager- in California- would call me- It’s been 4 days, no call- so surprised, NOT.
I told them I would give them time before leaving my review- they honestly do not care!!!
They just want your money & expect you to deal with it.
Poor, poor customer sensitivity & NOT satisfaction driven.
Definitely not in business for the customer, their health or welfare!!!
No wonder they’ve changed their name so many times, to outrun their reputation.
DONT STAY HERE, you’ll save money by going to a more expensive hotel in the long run.
Lesson learned, cheaper IS NOT better on any platforms in this case!!!
I wished I would’ve taken pictures- I was too distraught in trying to protect myself-
Never, never thought I would have to, front desk said she took pictures & sent them to her boss. I honestly thought they would have done the right thing…
Very disappointed & saddened with humanity & the level of care or consideration represented at this Motel!!