Everything was great! Upin arrival, the receptionist was very welcoming. She was very helpful and provide us a map of the area. When we needed assistance in our room, she was very prompt and cordial. The only complaint that my family and I have is the receptionist who checked us out. She was of Indian descent. She was very rude and demeaningful. I had a leg injury and was asking for a taxi to take us to the airport limousine pick up area. She told me that it was only 1 minute walk away, and asked me if I even knew where it was. I informed that I was aware of the location, but I have a leg injury and cannot walk. Why did that even matter? We had 6 luggages to push over plus our carry ons. She said no taxi would take us there. We insisted for her to call, hut she kept making side comments. So, we told her to cancel and we were leaving. She ignored us and was still dialing. When we in the front of the hotel, the other receptionist of Japanese descent kindly ran out to get us. We told her that we were leaving. This was on August 26th, 2024 at approximately 11:00am. Please educate the receptionist who questioned us. This is appalling. The stay was outstanding until this happened. Therefore, I am decreasing the rate by 1 star. Thank you!