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Four Points by Sheraton Medan

4.0 star property
Medan hotel with spa and outdoor pool

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Medan

Outdoor pool
Meeting facility
Exterior
Aromatherapy, Thai massages, sports massages, body scrubs, facials
Minibar, in-room safe, soundproofing, cribs/infant beds

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Non-smoking
  • Pool
  • Spa
  • Gym
  • Free parking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • Meeting rooms
  • 24-hour front desk
Feel at home
  • Cribs/infant beds (surcharge)
  • Children's pool
  • Refrigerator
  • Television
  • Garden
  • Daily housekeeping
The price is ￥6,345
￥7,678 total
includes taxes & fees
Dec 18 - Dec 19

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Bathrobes
Private bathroom
Hair dryer
Bidet
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, cribs/infant beds

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Bathrobes
Private bathroom
Hair dryer
Bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Hair dryer
Free bottled water
Minibar
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Bidet
Hair dryer
Bathrobes
Free bottled water
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Hair dryer
Free bottled water
Minibar
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Bidet
Hair dryer
Bathrobes
Free bottled water
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

JW Marriott Hotel Medan

Pool
Spa
Airport transfer
Free parking
9.2 out of 10, Wonderful, (583)
The price is ￥12,126
￥14,672 total
includes taxes & fees
Dec 4 - Dec 5
JW Marriott Hotel Medan
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About the neighborhood

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119

What's nearby

  • Grand City Hall - 4 min drive - 4.2 km
  • Sun Plaza - 6 min drive - 5.1 km
  • University of North Sumatera - 6 min drive - 5.0 km
  • Medan Mall - 6 min drive - 5.8 km
  • Maimun Palace - 6 min drive - 6.4 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 60 min drive
  • Medan Station - 14 min drive
  • Pulu Brayan Station - 23 min drive
  • Kuala Bingai Station - 29 min drive

Restaurants

  • ‪Kerang Rebus Sumber Rejeki - ‬3 min walk
  • ‪Nasi Goreng Kak Ramla - ‬8 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪A&W - ‬7 min walk
  • ‪Kopikuni - ‬9 min walk

About this property

Four Points by Sheraton Medan

Enjoy your visit to Medan with a stay at Four Points by Sheraton Medan. Guests can visit the spa to indulge in Thai massages, aromatherapy, or reflexology, and The Eatery serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a 24-hour fitness center are other highlights.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

Hotel size

  • 220 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children's pool
  • Grocery/convenience store

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Closed captioned TV
  • Raised toilet seat
  • Lever door handles

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

The Eatery - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
The Onyx - Onsite lobby lounge. Happy hour is offered. Open daily.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for IDR 350000.0 per stay
  • Rollaway beds are available for IDR 350000.0 per stay

Policies

This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Does Four Points by Sheraton Medan offer free cancellation for a full refund?
Yes, Four Points by Sheraton Medan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Four Points by Sheraton Medan?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Four Points by Sheraton Medan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Four Points by Sheraton Medan?
Yes, there's free self parking.
What are the check-in and check-out times at Four Points by Sheraton Medan?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Four Points by Sheraton Medan and nearby?
Four Points by Sheraton Medan has a spa and an outdoor pool, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Four Points by Sheraton Medan?
Yes, there's an onsite restaurant, The Eatery.
What's the area around Four Points by Sheraton Medan like?
Four Points by Sheraton Medan puts you in the heart of Medan. Popular attractions include Grand City Hall, which is 4 minutes away by car.

Four Points by Sheraton Medan Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very Good

If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Faizal, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Firdaus, 1-night trip
Verified Expedia guest review

8/10 Very Good

Love you
This is clean room , will stay again when visit Medan next visit
Santo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel! Everyone so Friendly and helpful . ..
Tati, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

Very bad customer service
Bernard, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel wz family friendly.
Very good for family stay
Mohd Rahman Bin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mohd Rahman Bin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Edwin, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

HENDRY, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
2-night romance trip
Verified Expedia guest review

4/10 Fair

Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Wee Beng, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Very good nice and clean in the heart of the city
Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Mohd Rahman Bin, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Jens, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel in great location. Very friendly staff. Food is delicious
5-night trip with friends
Verified Expedia guest review

8/10 Very Good

So So Hotel
Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Chee Wan, 5-night romance trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

8/10 Very Good

nice hotel
nice stay but didn’t get single bed
daniel, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Super hotel
The hotel small but really clean & the location super. We will back again if we go to bali
Sari, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great experience to stay. Brilliant staff and service
1-night trip
Verified Expedia guest review

10/10 Exceptional

Favorite hotel in Medan
1-night trip
Verified Expedia guest review

4/10 Fair

You can hear sound from other room and hallways. Need improve soundproof.
Paul, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Disappointed experience
*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
1-night business trip
Verified Hotels.com guest review

8/10 Very Good

I was stayed in room 521 for 11/5 and room 824 for 14/5-16/5, my very important eye drops medication have been thrown away by Housekeeping worker on the 15/5 that i left it on the table. I reported this matter to the female staff at the counter while check-out on 16/5.
Mary, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Very plain looking lobby
2-night romance trip
Verified Expedia guest review

8/10 Very Good

Above Expectations
First good impression from the front desk. Warm welcome and efficient service, cleanliness and comfortable room with excellent Wi-Fi coverage and connection.
md nasair, 2-night business trip
Verified Hotels.com guest review