6/10 (良い)
2025 年 5 月 4 日
So what do you want me to do
The first day we were there we just told the housekeeper that she didn’t need to clean the room today but that we just needed new towels and shampoo. That translated to she never made our bed and 1/2 the days we were there we did not get any shampoo or conditioner We needed an ironing board because our room had an iron but no ironing board so I went down to the front desk because neither of our phones were working in the room and the front desk clerk said “what do you want me to do I have a full house. I don’t know what room I could take it from” and that was it. Never helped with the phone or anything. So the next day we went down again to the fro t desk because our phones did not work and he gladly gave us an ironing board but nothing he can do about the phones. Customer service was not that great. He told me the manager would be in tomorrow. I thought I should not have to a third time explain our disappointment with these items and they were never remedied. We go to IAH every year and probably will not be using this hotel again
Cheryl
Cheryl、6 泊の出張
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