I travel to 80 - 100 different hotels per year for the past 10 years (that’s mostly in Western Europe). This is my first review, because I’ve never been this ripped off or disappointed. From small things to obvious incompetencies. No hot coffee: Coffee was barely luke-warm at breakfast and when we so asked for another- it was the same. Internet didn’t work the evening we arrived. We need six different log in codes and a signature each time when trying again the following morning on any one of our three devises. (Waste of time - and other business guests chimmed in and added that they didn’t get it working either)The heater in the bathroom did not work, the blow dryer was cheap and old, the pillow was thinner than a pair of winter socks, the gym may as well not be there, less than half of the shower head’s spouts worked so almost no water pressure or water stream, very hard mattress and a small bed, thin walls (hello neighbour?!), the cleaners came in at 8:15am with one soft knock and then swiftly opened the door to say oh sorry as they got a glimpse of me still in bed. If you bring your own ear plugs then you won’t hear the large long trains whisking by. Upsides... hmm, a fantastic bartender, very clean, 2 free bottled waters upon check out, 24 hour front desk service. Not worth 250 Euro per person for a single room, for one night.