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Eliana Signature Hanoi Hotel

3.5 star property
Art Deco hotel with full-service spa, connected to the convention center, near Hoan Kiem Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eliana Signature Hanoi Hotel

Junior City View | Minibar, in-room safe, individually decorated, individually furnished
Reception
Eliana Suite Terrace | Minibar, in-room safe, individually decorated, individually furnished
Deluxe double room with standing balcony | Terrace/patio
Couples treatment rooms, body treatments, aromatherapy

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Parking available
    Parking available
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Airport shuttle
  • Area shuttle
  • Limo/town car service
  • 24-hour front desk
Feel at home
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior City View

Junior City View | Minibar, in-room safe, individually decorated, individually furnished

Junior City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite City View

Family Suite City View | Minibar, in-room safe, individually decorated, individually furnished

Family Suite City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Eliana Suite Terrace

Eliana Suite Terrace | Minibar, in-room safe, individually decorated, individually furnished

Eliana Suite Terrace

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe double room with standing balcony

Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with standing balcony

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Separate bedroom
Portable fan
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe double room with internal window

Deluxe double room with internal window | Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with internal window

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Minibar, in-room safe, individually decorated, individually furnished

Family Triple Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Suite Executive with residence view

Suite Executive with residence view | Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with residence view

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Executive with internal window

Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with internal window

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Blackout drapes/curtains
Portable fan
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area
Hanoi Royal Palace Hotel 2
Free breakfast
Spa
Airport transfer
Parking available
9.8 out of 10, Exceptional, (2966)
The price is ￥8,270
￥9,379 total
includes taxes & fees
Dec 3 - Dec 4
Hanoi Royal Palace Hotel 2
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About the neighborhood

Map
38 Lo Su, Hoan Kiem, Hanoi

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 7 min walk - 0.7 km
  • Quan Chuong Gate - 11 min walk - 0.9 km
  • Hanoi Opera House - 11 min walk - 1.0 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 38 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Bánh Mì Bà Dần - ‬1 min walk
  • ‪Bánh Xèo Zòn - Lò Sũ - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk
  • ‪Food Corner - ‬1 min walk
  • ‪Namaste Hanoi - ‬1 min walk

About this property

Eliana Signature Hanoi Hotel

Eliana Signature Hanoi Hotel features a rooftop terrace and puts you just steps from Thang Long Water Puppet Theatre. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and Asian cuisine is served at SoyBean Restaurant, which is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a garden are other highlights at this Art Deco hotel. Fellow travelers say great things about the helpful staff.

Languages

English, Vietnamese

At a glance

Hotel size

  • 37 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 11 PM
  • Express check-in available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Portable fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Spring water bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

EF Spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

SoyBean Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 230000 per person
  • Airport shuttle service is offered for an extra charge of VND 410000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge
  • There is a service fee of 15 percent

Children & extra beds

  • Rollaway beds are available for VND 340000.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 6 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Gia Bao
Gia Bao hotel
Gia Bao Palace
Gia Bao Palace Hanoi
Emerald Waters Hotel Trendy
Gia Bao Palace hotel Hanoi
Hotel Gia Bao Ha Noi
Antique Hotel
Antique Hanoi
Hanoi Emerald Waters Trendy
Emerald Waters Trendy

Frequently asked questions

Are pets allowed at Eliana Signature Hanoi Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Eliana Signature Hanoi Hotel?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Eliana Signature Hanoi Hotel?
Yes, an airport shuttle is available. The charge is VND 410000 per vehicle one way.
What are the check-in and check-out times at Eliana Signature Hanoi Hotel?
Check-in start time: 2 PM; Check-in end time: 11 PM. Check-out time is noon. Express check-in is available.
What is there to do at Eliana Signature Hanoi Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as spa services and a garden.
Are there restaurants at or near Eliana Signature Hanoi Hotel?
Yes, SoyBean Restaurant offers Asian cuisine and garden views.
Does Eliana Signature Hanoi Hotel have rooms with private spa tubs?
Yes, each room has a spring water bathtub.
What's the area around Eliana Signature Hanoi Hotel like?
Eliana Signature Hanoi Hotel is located on the boardwalk/promenade in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 3 minutes' walk from Thang Long Water Puppet Theatre.

Eliana Signature Hanoi Hotel Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Michael, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible
Angela, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time.
Yong, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets.
Cheuk-Fun Geoffrey, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality!
John, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I cannot say enough good things about the hotel and staff! The roo m was nice with a big bed and all the conveniences. Nice shower, wifi, fridge and coffee maker. Plus staff cleaned the room to perfection. Breakfast was excellent! Had many options to choose from. Hot, cold,fruit plus a made to order menu. The breakfast crew was very nice and the top floor gives you a great view of hanoi. The staff offered help whenever they could. The front door was opened for me when i entered, i had laundry done quickly, and they always said hello and asked me if i was having a good time in Hanoi. I would recommend this hotel for great service at a great price. Its a couple blocks from Hoen Lake and the water puppet theater. It in the heart of the old quarter, but quiet enough when you need to relax. Thanks to all the friendly and helpful staff at Elaina Signature Hotel for a wonderful experience my first time visiting Hanoi and Vietnam.
Joseph, 8-night trip
Verified Expedia guest review

8/10 Very Good

There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done.
Sumita, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Andrew, 1-night trip
Verified Hotels.com guest review

6/10 Good

The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Emma, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel’s location is superb. It is located a few hundred meters from Hoan Kiem lake. It’s a very safe place to stay and visit Hanoi. The room is very clean, and the Wi-Fi is very fast. There are plenty of Vietnamese restaurants and souvenirs shop nearby. The hotel has a restaurant on the 8th floor offering excellent Vietnamese dishes. We had free breakfast including excellent Vietnamese soup called Pho, fried eggs, various Vietnamese fruits, coffee, tea, mango juice, … Ms. Thao and Ms. Ngoc Anh (restaurant staff) are very polite and professional, as well as the staff at the reception and travel desk. We will certainly stay here next time we visit Hanoi.
Gia Loc, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely staff, very helpful and attentive.
John, 6-night trip
Verified Expedia guest review

2/10 Poor

AVOID THIS HOTEL AT ALL COSTS !!!! Worst hotel
This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure. The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep. The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands. There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor. A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel. And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all. If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life. I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very Good

The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Jim, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location and service Really nice and helpful staff Highly recommended
Maggie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

excellent hotel and nice room
maria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were very kind and helpful.
BRIAN DOUGLAS, 3-night trip
Verified Expedia guest review

6/10 Good

Choose an exterior facing room (noisy but better).
Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either).
Antonio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent value for money, very friendly staff who go out of their way to help you, rooms excellent and clean, such a pleasant stay, thankyou to all staff at this hotel.
CherylBaxter, 2-night romance trip
Verified Ebookers guest review

10/10 Exceptional

Great staff
Geeat staff, very helpful. Even upgraded my room.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Couldn't be bettered
I stayed for one night on three occasions over 2 weeks. Excellent facilities in hotel and room. Hekped with all my onward travel arrangements. Extensive and delicious breakfast. What sets this hotel apart is the wonderful staff. From the moment you step through the door until you leave the service is amazing. Eg accompanied me all the way to my coach on the night train and on my final day diverted my taxi to the airport back to the hotel as i had left my daypack behind and hadnt even realized. Forever grateful. The management should be very proud of all of them. I would definitely stay here again
Susan M, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely staff so helpful great location
We booked this hotel mainly for the glowing reviews of staff by others and we wasn’t disappointed staff lovely people so helpful Jasmine / Lucas / Jake / Daniel / Kent to name a few lovely welcome on arrival with drinks and fruits breakfast great selection we booked with Jasmine airport pickup and drop off already waiting for us and on time drop off very close to all the main areas around the old quarter 2 minute walk to lake and 5 mins to busy restaurant area but still very quiet while sleeping I can’t give these guys at the hotel enough praise one of the most welcoming hotels we have ever stayed in down to the smallest of touches even remembering our names when we walk through the lobby well done hope to see you all again soon carl and Dianne 👏👏
Carl m, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

We stayed here in November 2019. This is our fifth hotel in Hanoi. The location is great, so close to the lake and central to everything. Your right downtown. There is a small grocery store around the corner and a cafe across the street (we got coffee here). The rooms were okay, the bed was quite hard, but they give you plenty of pillows. The bathroom had hot water and decent towels. The big window in our room was fabulous, you could see right down to the street. The breakfast wasn’t great unless you order from the menu; they offer pho bowls and eggs, get those and skip the hot bar. Also, we didn’t enjoy the coffee, it has a instant flavor to it. For the money, this hotel was pleasing with some interesting quirks.
2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Located near various attractions and great food. Near the lake where there were much activities and crowd. It’s lively. Also, walking distance to old quarters where eating and drinking is so convenient especially late night.
5-night trip
Verified Expedia guest review