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Citadines Connect Georgetown Penang

4.0 star property
Hotel with outdoor pool, near Gurney Drive

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Photo gallery for Citadines Connect Georgetown Penang

Garden
Exterior
Premium bedding, down comforters, pillowtop beds, in-room safe
Reception
Interior entrance
In the heart of Downtown George Town, Citadines Connect Georgetown Penang offers a serene retreat. Unwind in the Japanese garden, take a dip in the outdoor pool, or stay active at the gym. With free WiFi and multilingual staff available to assist you.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Gym
  • Non-smoking
  • 24/7 front desk

Main amenities (9)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Water dispenser
  • Multilingual staff

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Elevator
The current price is ￥9,393
￥10,581 total
includes taxes & fees
Mar 14 - Mar 15

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 2 Bedroom Deluxe Loft at Block B

2 Bedroom Deluxe Loft at Block B | Living area | 50-inch Smart TV with satellite channels, TV

2 Bedroom Deluxe Loft at Block B

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Pillowtop bed
Down duvet
  • 88 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Studio

Executive Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Pillowtop bed
Down duvet
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio, 2 Twin Beds

Executive Studio, 2 Twin Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Studio, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Pillowtop bed
Down duvet
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Deluxe Twin at Block B

Studio Deluxe Twin at Block B | Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Deluxe Twin at Block B

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Pillowtop bed
Down duvet
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Deluxe at Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Deluxe at Block B

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Pillowtop bed
Down duvet
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Twin Beds, No Windows

Studio, 2 Twin Beds, No Windows | Premium bedding, down comforters, pillowtop beds, in-room safe

Studio, 2 Twin Beds, No Windows

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Pillowtop bed
Premium bedding
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Studio

Classic Studio | Private kitchenette

Classic Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Smart TV
Premium bedding
Pillowtop bed
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Double at Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room Double at Block B

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Pillowtop bed
Down duvet
  • 29 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Room, 2 Bedrooms

Executive Room, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 2 Bedrooms

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Pillowtop bed
  • 26 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
No. 202 Lebuh Noordin, George Town, Penang, 10300

What's nearby

  • KOMTAR - 2 min walk - 0.3 km
  • Penang Times Square - 5 min walk - 0.4 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.6 km
  • Gurney Drive - 3 min drive - 3.0 km
  • Gurney Plaza - 5 min drive - 4.8 km

Getting around

  • Penang Intl. Airport (PEN) - 26 min drive
  • Penang Sentral - 26 min drive
  • Tasek Gelugor Station - 35 min drive

Restaurants

  • Starbright Coffee
  • ‪Matcho Cafe - ‬2 min walk
  • ‪Lobby Lounge - ‬3 min walk
  • ‪Four Leaves Bakery - ‬3 min walk
  • ‪Kirin Sushi 麟。日式料理 - ‬2 min walk

About this property

Citadines Connect Georgetown Penang

At Citadines Connect Georgetown Penang, you'll be just a 5-minute drive from KOMTAR and Gurney Drive. You can go for a morning swim at the outdoor pool and visit the fitness center for a workout. Also, Gurney Plaza and Penang Hill are within a short drive.

Languages

Chinese (Mandarin), English, Malay

At a glance

DONE

Hotel size

    • 143 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (2 total, up to 22 lbs per pet)*
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Free offsite parking within 66 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2022
  • Garden
  • Fitness center
  • An outdoor pool
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Water dispenser
  • Reusable cups only
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 36
  • Well-lit path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 35 for adults and MYR 19.50 for children

Pets

  • Pets are allowed for an extra charge of MYR 500 per accommodation, per night

Parking

  • Parking height restrictions apply

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Citadines Connect Georgetown Penang Hotel
Citadines Connect Georgetown Penang George Town
Citadines Connect Georgetown Penang Hotel George Town

Frequently asked questions

Does Citadines Connect Georgetown Penang offer free cancellation for a full refund?

Yes, Citadines Connect Georgetown Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Citadines Connect Georgetown Penang?

Yes, there's an outdoor pool.

Are pets allowed at Citadines Connect Georgetown Penang?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of MYR 500 per accommodation, per night. Food and water bowls are available.

Is parking offered on site at Citadines Connect Georgetown Penang?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Citadines Connect Georgetown Penang?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Citadines Connect Georgetown Penang and nearby?

Citadines Connect Georgetown Penang has an outdoor pool and a fitness center, as well as a garden.

What's the area around Citadines Connect Georgetown Penang like?

Citadines Connect Georgetown Penang is in Downtown George Town, a short 2-minute walk from KOMTAR and 3 minutes' walk from 1st Avenue Mall.

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Citadines Connect Georgetown Penang Reviews

Reviews

8.2

Very Good

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Great location!
Mary, 7-night trip

8/10 Very good

I would recommend this hotel
Great location, breakfast is average but good enough to start the day. Photos of the swimming pool can be deceiving as the pool is in the shade during the afternoon
Christopher, 5-night trip

10/10 Exceptional

very pleasant stay , will be back again
Serina, 3-night trip

10/10 Exceptional

Decent size, clean and has nearby mall. Many food options.
Jia Yuan Janet, 2-night trip

10/10 Exceptional

From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!
Heather Joy, 11-night trip

8/10 Very good

Close to good food.
A very small room. Space is very limited. The shower water pressure and the temp were inadequate. A thumb up is the good location to good food, the room cleanliness and the hotel provides free filtered water for drinking.
4-night trip

10/10 Exceptional

Clean. Convenient location
Ka, 3-night trip

8/10 Very good

Overall very good experience in the hotel as staff was friendly and check in was smooth and fast. The hotel is also at a very convenient location, walkable to centre of Georgetown and restaurants. Bed was comfortable but wish there was thin and thick pillows to choose from. Shower head was leaking and bathroom door cannot be closed initially during our stay. Housekeeping did not replace hand towels on 2nd day and 3rd day.
3-night trip

10/10 Exceptional

The front desk staffs are super friendly and very eager to help. The rooms are nice and modern, the location of the hotel is excellent. Looking forward to my future stay here!
Chi Chong, 1-night trip

6/10 Good

Average stay
It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!
Glen, 4-night trip

10/10 Exceptional

The staff were very friendly and approachable. The swimming pool and gym was dencent and clean. The only shortfall is complimentary bottles of water in the room.
Justin, 3-night trip

10/10 Exceptional

Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall
Irene, 2-night trip

8/10 Very good

Very good stay!! will come back again!
very new hotel, free coffee at the lobby any time of the day.very clean and walking distance to many places. Only the aircon noise is a bit loud, maybe too powerful. Very good water pressure and PILLOWS were perfect!!!
Li Choo, 2-night trip

8/10 Very good

Hotel room is clean. The hotel staff is friendly and helpful. Will consider again for next time.
Wan Yuan, 3-night trip

10/10 Exceptional

Excellent!
Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.
Triena, 3-night trip

8/10 Very good

I really love the location of the hotel, lots of famous eateries nearby. Room is very clean and well maintained. However, it can be very noisy in the evening till late, poor sound proofing. My bestie and I went for penang bridge marathon and couldn’t get a good nap before the run
Jolene, 3-night trip

8/10 Very good

Friendly and helpful staff. Good ambience
Clean, beautiful hotel with modern facilities. Convenient and peaceful area of town. Love it. Add some fresh local blooms in the lobby will be more charming. Some staff can be more discreet and lower her volume when she speak.
4-night trip

8/10 Very good

Good value!
Great location within walking distance to lots of good food and shopping. The hotel has a charming vibe in line with the cultural heritage of the area yet modern in its amenities. Rooms were quite small but functional and clean. Main complaint was lack of soundproofing. Could clearly hear doors slamming and people talking along the corridor; not great for light sleepers
4-night trip

6/10 Good

My only concerns were— no alarm clock in the room, hot water is somewhat cold for showering. Also there was no safe in the room so I put a sign on my door— do not disturb — so they don’t have to clean, but somebody opened my door while I was half asleep
Carol, 2-night trip

8/10 Very good

Soundproofing could be better. Toilet sewage might require some proper cleaning as water was stuck for quite some time after shower
Shi Hua, 1-night trip

6/10 Good

Good Location
I would have given it a 4 star if they had given us a king bed and 2 single beds as indicated during my booking 3 months ahead of check-in. We were given a King bed and a queen bed which is not appropriate for our family of 4 adults. Although they managed to separate the king bed into 2 single beds ( in the bigger master bedroom), the queen bed ( in a very small room) was still positioned next to a wall making it inconvenient for us ( 60plus yrs old ) to get out of bed safely. It was a inconvenience for the older parents. Location is very good as near to shopping malls and restaurants.
3-night trip

2/10 Poor

We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face ! Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean. I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !
Tang, 2-night trip

4/10 Fair

I booked Executive Studio King. But the actual room was just a King room. Not Studio. The actual room was totally different from the picture, so I asked the front desk what I booked. then they explained that the room picture is for a different room (of other hotel) because the hotel is new. I could not accept that explanation because what I expected was a room as described in a picture. I did not book that room if I knew the actual room was that small and non executive. The hotel wall is thin, I heard all the noises and talking outside.

6/10 Good

The check in was easy and fast. The staff was friendly and welcoming. Only thing to improve is to ensure to brief the guest on the facilities like where is the pools and gym and also the free coffee. We were not told of these until we went to found out. Location is quite awkward. A little off from the many good foods (Kimberley street and Penang street). But overall still reachable. The plus point is there is a good local biscuits shop around and a supermarket nearby. Hin Bus depot is also within walking distance. The lighting at the pool can be improve. Quite dark at night. The Aircon in the room was not really controllable. We tried to set it at 25°C but after awhile, it automatically jumps back to default setting. Overall renovation is modern and cozy. Gives a nice welcoming feeling at the lobby.
CHANGYONG, 3-night trip

4/10 Fair

얼리체크인을 해주시고 직원들이 친절하고 제공해주는 커피가 맛있어서 2점을 드리기는 했으나 1점을 주고 싶었습니다. 변기의 앉는 부분에 소변이 튄 것이 여러군데 그대로 있고(수많은 숙소에 묵어 봤지만 처음 겪었 습니다) 샤워기에 뾰족한 부분이 있어 약간 위험해보였습니다. 복도에 공기청정기가 있는데 그 소리가 너무 커서 객실에서 잠잘 때 방해가 되었습니다. 급하게 예약하긴 했지만 10만원이 넘는 금액을 지불하고 묵기엔 너무 아까웠습니다.
1-night trip