This hotel was fine—until it wasn’t. We stayed for two nights. The first night was unremarkable but generally okay.
The second night, however, was a different story. There was constant banging and rattling all night, possibly from the pipes or the AC—we couldn’t tell. Then the AC stopped working properly altogether. Despite lowering the thermostat repeatedly, the room never cooled below 72°F (we had a baby monitor that tracked the temperature). That might not sound terrible, but with no fan in the bathroom, the room quickly became hot and humid.
That same night, while playing with our child, we discovered some old French fries on the floor—definitely not ours—raising serious questions about the cleanliness of the room.
On checkout day, two of the elevators were broken, so getting downstairs was a nightmare. Concierge offered to help with our luggage, but due to the elevator issue, we had to split up. The staff member who “helped” us ended up leaving our bags unattended outside with lots of foot traffic around. That felt careless and unsafe.
Between the noise, broken AC, cleanliness concerns, and lack of care with our belongings, we definitely won’t be staying here again—and we wouldn’t recommend it to others either.
