6/10 Good
Nov 19, 2024
Spotted mattress
The front desk manager was nove and tried to make issues better.
The let out bed mattress was soiled with a redish spot. It looked like dried blood.
We had to let our 8yrs grandson sleep on the couch without letting the bed out. The night desk person didn't offer another room and stated it was nothing he could do. I asked for extra bedding and place the badding over the couch cushions.
The manager did over a reduced rate and stated he would get to the bottom of the soiled mattress. He apologized for his employee's behavior and not handling the issue better.
Shawn
Shawn, 2-night trip
Verified Hotels.com guest review