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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel in Palenque with outdoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
Terrace/patio
Business center
Terrace/patio
Lobby
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Non-smoking
  • Bar
  • Connecting rooms available
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Spa services
  • Business center
  • 3 meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is ￥13,038
￥14,342 total
includes taxes & fees
Dec 20 - Dec 21

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite

Deluxe Suite | Living area | 42-inch flat-screen TV with cable channels, TV, streaming services

Deluxe Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, desk, laptop workspace, blackout drapes

Junior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Outdoor pool

HOTEL MAYA PALENQUE

Pool
Spa
Free parking
Free WiFi
9.2 out of 10, Wonderful, (73)
The price is ￥7,667
￥9,047 total
includes taxes & fees
Jan 13 - Jan 14, 2025
HOTEL MAYA PALENQUE
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About the neighborhood

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960

What's nearby

  • El Panchán - 15 min walk
  • Aluxes Eco Park - 4 min drive
  • Palenque National Park - 6 min drive
  • Misol-Ha Waterfalls - 7 min drive
  • Palenque Archaeological Zone - 10 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • ‪Cafe Jade - ‬15 min walk
  • ‪Restaurante Maya Cañada - ‬14 min walk
  • ‪Mr. Taco - ‬16 min walk
  • ‪Chivo's Mar & Tierra - ‬15 min walk
  • ‪La Selva - ‬14 min walk

About this property

Hotel Ciudad Real Palenque

Hotel Ciudad Real Palenque is a great choice for a stay in Palenque. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include 2 bars/lounges, an outdoor pool, and a poolside bar.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 72 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Playground

Working away

  • Business center
  • 3 meeting rooms
  • Coworking spaces
  • Conference space (3100 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 2 buildings/towers
  • Built in 1994
  • Garden
  • Terrace
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Spa services
  • Waterslide
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stairway handrail height (inches): 43
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Gravel flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Dining

Las Palmas - This poolside rooftop bar specializes in Mexican cuisine and serves lunch and dinner.
La Terraza - Overlooking the pool and garden, this sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Bambú - Overlooking the pool and garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 100 to 220 for adults, and MXN 100 to 220 for children
  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.

Also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

Does Hotel Ciudad Real Palenque offer free cancellation for a full refund?
Yes, Hotel Ciudad Real Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ciudad Real Palenque?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Ciudad Real Palenque?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Ciudad Real Palenque?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Hotel Ciudad Real Palenque?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 1 PM. Late check-out is available for a charge.
What is there to do at Hotel Ciudad Real Palenque and nearby?
Hotel Ciudad Real Palenque has 2 bars and a waterslide, as well as spa services and a garden.
Are there restaurants at or near Hotel Ciudad Real Palenque?
Yes, Las Palmas offers Mexican cuisine, garden views, and poolside dining.
Does Hotel Ciudad Real Palenque have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Ciudad Real Palenque like?
Hotel Ciudad Real Palenque is located a short 15-minute walk from El Panchán.

Hotel Ciudad Real Palenque Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Edgar Martin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location, easy access, clean, very enjoyable and highly recommended!..
José Luis, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property
Elaine, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very confortable hotel
This is one of the best hotels we visited this summerbtime
MARIO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Francisco, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Maria, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Hugo, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

9 out of 10 no coffee available in room or lobby o
Hotel is very clean staff are very professional and restaurant food was delicious
Rosa, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good location.
David, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

They allowed early check-in at no additional cost
ALEJANDRA, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel with a nice pool
Jason, 2-night trip
Verified Expedia guest review

8/10 Very Good

Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, clean and quite, super accessible, I would definitely recommend
Guadalupe, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
David, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel has a pool which is such an incredible bonus especially after walking around ruins etc in the heat. The room was good and the bathroom was fine. Both very clean. The staff were nice and helpful. The location is great. We ate dinner at the restaurant twice and the food was very nice and reasonably priced. A 10 minute walk into Centro and to a large supermarket. Overall I would recommend to family and friends.
Trudy, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Nice hotel
Hotel was quite nice. Onsite restaurant was better than expected. Service was acceptable and friendly. No complaints at all
James, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Clean nice pool modern and wonderful staff
Bonnie, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Pienso que es un hotel con unas instalaciones maravillosas pero no le hacen mantenimiento entonces es un hotel de caído , descuidado
angela maria, 2-night romance trip
Verified Expedia guest review

6/10 Good

You can hear everything from the rooms near you. The staff is unfriendly and unhelpful. The only restaurant on site is nice, but the food is horrible, in my opinion.
Clara, 3-night trip
Verified Expedia guest review

8/10 Very Good

Very good
All was very good, except the waiter at breakfast was not so friendly or attentive.
Ronald J., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved this place. Staff was great. Food was good. Close to palenque centro (about 2 min drive), and about 10-15 min from palenque ruins. The staff was good enough to book a yaxchilan/bonampak tour for us. We did spot a small lizard in the room. But other than that, this is a good place.
Daniel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Extremely kind staff always willing to go Above and beyond tl assist
Aaron, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Front desk staff was perfunctory and not particularly friendly or welcoming. The hotel seemed more interested in getting you to spend more money in their restaurant and bar. They prohibited the introduction of any food or drink for consumption on the premises. I guess that would even apply to bottled water. Not a great experience.
Martin, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean and nice, the staff was helpful every time we needed it.
Linda, 2-night trip with friends
Verified Expedia guest review