40 mile hotel solution at 1 AM after a 3 hour wait
Horrible experience. I always use hotels.com for business trips. This time I used it for a family vacation. We booked a room at the Hilton Garden Inn in Key West, FL. When we went to check in, the woman and man at the desk both said they did not receive a confirmation from Hotels.com and the manager is the one who gets the confirmations who apparently was not on the premises and they were unable to reach him on the phone. I was waiting with my wife and three small kids, one of which is a baby, in the lobby while on the phone with hotels.com, for 3 hours into the next day. The hotel and Hotels.com did not provide us with a proper solution leaving us at 1AM driving hotel to hotel to find a hotel that wasn’t fully booked.
David
David、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 18 日
Meredith
Meredith、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 17 日
Ava
Ava、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 11 日
Julie
Julie、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 10 日
Room very noisy. Received charges after the fact to credit that was extra.
Nancy
Nancy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 4 日
- elevador não estava funcionando, tivemos que subir pro segundo andar carregando as malas pesadas com um idoso
marcella
marcella、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 3 日
Madonna
Madonna、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 22 日
John
John、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 9 日
Quick response to issue
Amazing stay with fantastic service. I had a small issue and both maintenance and housekeeping were at my room in under 10 minutes to resolve issue. Pool, hot tub and Salty Lime bar were all top notch and very refreshing on a warm day. Would definitely recommend as long as you're OK with not being in Old Town Key West!
Nathan
Nathan、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 7 日
Craig
Craig、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 6 日
Conforto em Key
Hotel aprazível, muito bom café da manhã, camas boas, banheiro de bom tamanho, porém a piscina não estava acessível. Havia algumas pessoas tomando banho, mas interditada para os outros hóspedes. Acho que isso deveria ser avisado antes do pagamento ou ter uma redução no valor da diária.
Andréa
Andréa、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 5 日
Mysael
Mysael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 2 日
Francis
Francis、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 1 日
Hanne
Hanne、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 26 日
Not worth the money
Room was half way cleaned. Wi-fi went down 1st night. Didn’t have dinner service at restaurant ( which is why I stay at Hilton garden) it lists a restaurant in description. Couldn’t get hold of desk. Tried 3 times this morning. TV didn’t work first nite.
Sandra
Sandra、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 24 日
First time in Key West
This hotel is an older building which has undergone renovation, but still "feels" old. Beds are comfortable, rooms are clean, breakfast was good, but pricey.
Noise wasn't a problem until you sit by the pool. The highway noise is somewhat annoying.
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 22 日
Very accommodating and friendly
Wonderful trip,we enjoyed sitting on Balcony listening to the roosters
william
william、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 22 日
Poor example of a Hilton
Facilities were in disrepair. Elevators had very rancid odors - probably from carpeting that had spills. I had to reach the front desk to ask an important question about our bags and it was impossible due to the way calls are outsourced to another country that screens the calls. Dropped my calls 5 times and was never allowed to talk to someone at the desk directly. There was a lot of banging and construction that started early in the morning. Not a typical Hilton experience.