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Sheraton Santiago Hotel and Convention Center

4.0 star property
Winery hotel with outdoor pool, connected to the convention center, near Costanera Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Meeting facility
Indoor pool, outdoor pool
Presidential Suite, 1 King Bed, City View | Premium bedding, Select Comfort beds, minibar, in-room safe
Presidential Suite, 1 King Bed, City View | Premium bedding, Select Comfort beds, minibar, in-room safe

Reviews

8.4 out of 10

Very good

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pet friendly
  • Airport transfer
  • Parking available
  • Pool

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Pool bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden
The price is ￥16,839
￥16,839 total
includes taxes & fees
Jan 12 - Jan 13, 2025

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

Club Room, 2 Twin Beds, Non Smoking | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View (Terrace)

Club Suite, 1 King Bed, Terrace, City View (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Terrace, City View (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Pool View

Club Suite, 1 King Bed, Pool View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

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Interior detail

Ola Santiago Providencia, Tapestry Collection by Hilton

Pool
Airport transfer
Free parking
Free WiFi
9.2 out of 10, Wonderful, (417)
The price is ￥16,487
￥16,487 total
includes taxes & fees
Dec 24 - Dec 25
Ola Santiago Providencia, Tapestry Collection by Hilton
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About the neighborhood

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • Clínica Indisa - 7 min walk - 0.6 km
  • Costanera Center - 18 min walk - 1.5 km
  • Plaza de Armas - 4 min drive - 4.1 km
  • Medical Center Hospital Worker - 5 min drive - 4.1 km
  • San Cristobal Hill - 11 min drive - 5.5 km

Getting around

  • Santiago Intl. Airport (SCL) - 22 min drive
  • Hospitales Station - 6 min drive
  • Parque Almagro Station - 7 min drive
  • Matta Station - 7 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪El Ancla - ‬10 min walk
  • ‪El Cid - ‬2 min walk
  • ‪Cafetería Nicolás - ‬7 min walk

About this property

Sheraton Santiago Hotel and Convention Center

When you stay at Sheraton Santiago Hotel and Convention Center, you'll be within a 10-minute drive of Costanera Center and Parque Arauco Mall. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at El Jardin Coffee Shop, one of 4 restaurants, which serves international cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, a poolside bar, and a fitness center. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Pedro de Valdivia Station is 12 minutes and Manuel Montt Station is 14 minutes.

Languages

English, French, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 379 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
    • Off-leash area available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Onsite self parking (CLP 15000 per day)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle within 50 km*
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Skiing nearby

Working away

  • Business center
  • Meeting room
  • Conference space (7578 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.
El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.
El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • WiFi is available in guestrooms for CLP 7240 per day (rates may vary)
  • Wired internet access is available in guestrooms for CLP 7240 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately CLP 11000 for adults and CLP 11000 for children
  • Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from December 31 2024 to December 31 2024 (dates subject to change):
  • One of the swimming pools

Children & extra beds

  • Rollaway beds are available for CLP 30000.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CLP 81000 per pet, per stay

Parking

  • Self parking costs CLP 15000 per day

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center offer free cancellation for a full refund?
Yes, Sheraton Santiago Hotel and Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Santiago Hotel and Convention Center?
Yes, there's an indoor pool, an outdoor pool, and a children's pool. One of the pools will be unavailable from December 31 2024 to December 31 2024 (dates subject to change).
Are pets allowed at Sheraton Santiago Hotel and Convention Center?
Yes, cats and dogs are welcome. There's a charge of CLP 81000 per pet, per stay. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Sheraton Santiago Hotel and Convention Center?
Yes. Self parking costs CLP 15000 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Sheraton Santiago Hotel and Convention Center?
Yes, an airport shuttle is available. The charge is CLP 35000 per vehicle one way.
What are the check-in and check-out times at Sheraton Santiago Hotel and Convention Center?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Sheraton Santiago Hotel and Convention Center and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Sheraton Santiago Hotel and Convention Center also has 3 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Sheraton Santiago Hotel and Convention Center?
Yes, there are 4 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
What's the area around Sheraton Santiago Hotel and Convention Center like?
Sheraton Santiago Hotel and Convention Center is a short 18-minute walk from Costanera Center and 19 minutes' walk from Gran Torre Santiago.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Noisy and annoying
Hours and hours of endless drilling and noise at the pool….ridiculous
Lisa, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Downtown Santiago
This large hotel is rather dated in style. It could be a large hotel anywhere in the USA of a standard bland design. We waited two hours to check in. On arrival in the room the safe didn't work nor did the refrigerator but it did have a lovely view, though once again we were allocated this room only after I insisted that this is what we had requested. In keeping with all hotels in this group it is incredibly difficult to contact the hotel. There is a telephone number on the website but as an international traveller it is far too expensive to make a phone call to a different continent. There is no email address for the front desk or the concierge if you want advice about trips, restaurants etc. If you contact Marriott Convoy our experience is that you don't get a response. However the staff are lovely and the restaurants serve tasty food. If you book a club room the view from the 21st floor room is fantastic. Food and drink offerings here more than enough.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelent
It was a excelent expience and comfortable
3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Nicolas, 8-night trip
Verified Hotels.com guest review

6/10 Good

Jose, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Just stayed here for one night on a business trip. There was a large convention going on while I was there, so the hotel felt very busy and loud. I was disappointed by the room service (long wait times, sub-par food). But, the hotel had nice facilities, beautiful pool.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Austin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay with great staff
Heidi, 1-night trip
Verified Expedia guest review

6/10 Good

Overall this is a nice hotel and most staff were extremely friendly and willing to help. However, communication between reservations and front desk was lacking. I had to speak to a different person each day about checking out early and each person told me something different in terms of whether an early checkout was possible and what the early check out fee would be. I also had to wait in the check-in line for over 2 hours when I arrived in the morning because so many people were trying to drop off their bags before check-in for a conference. My room was available first thing in the morning since I had reserved the room for the night before, which I did intentionally so I could use my room to pump breastmilk in private upon arrival. They told me it wasn't possible to skip the line and the only space they could offer me for pumping was the bathroom. I ended up putting my pump on in the crowded lobby while I waited in line because I couldn't wait any longer to express milk. This was an incredibly uncomfortable situation, both physically and emotionally. I had to beg someone for a bottle of water so I could hydrate while pumping (they initially told me they had no water available). I was almost in tears when I finally got to the front desk, and just got a brief apology and nothing more. I will say they were very accommodating for storing my breastmilk in the kitchen freezer during my stay, which was a huge help.
9-night business trip
Verified Hotels.com guest review

10/10 Exceptional

i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
AKRAM, 14-night trip
Verified Expedia guest review

8/10 Very Good

Fabiola, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

FABIOLA, 10-night family trip
Verified Hotels.com guest review

8/10 Very Good

Water was not hot enough even when turned to max heat. Water pressure was low also.
Hermilo Price, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Otto, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Janelle, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I had a great stay, it was my home away from home for the work week in Santiago.
Paula, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel.
Excellent hotel in very nice area of city which is safe and close to main shopping areas and cable car up mountain. The hotel and room was very pleasant. One slight criticism is they have lots of staff but trying to get a drink or even after ordering one the bar staff seem to stand about doing little and we had to ask repeatedly for our drinks on few occasions. That said the staff were lovely and otherwise I loved the hotel for the price we paid and would definitely come back. The 21st floor sky bar is well worth a visit for the views.
5-night trip
Verified Hotels.com guest review

8/10 Very Good

The whole lobby has a very bad smell
JUAN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

LUCIANO, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Great
LUCIANO, 3-night business trip
Verified Orbitz guest review

8/10 Very Good

Gina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Cristian, 2-night trip
Verified Expedia guest review

10/10 Exceptional

NITIN, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

What I liked: Very traditional grand hotel experience with unique property. What i didn't: No walking distance restaurants, and complex getting in and out by UBER.
gaston, 4-night business trip
Verified Orbitz guest review