The Jaffa – Fattal Limited Edition

Luxury hotel with 2 restaurants, near Jaffa Flea Market

Choose dates to view prices

Sat, Mar 21
Sun, Mar 22
March 2026
7
April 2026
Experience the vibrant spirit of The Jaffa, A Luxury Collection Hotel, Tel Aviv. Relax by the seasonal pool or indulge in a rejuvenating spa treatment at L.RAPHAEL BEAUTY SPA.
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Pool bar
  • 24-hour room service
  • Massage/treatment rooms
  • 2 meeting rooms

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
$358 nightly
$358 total
Mar 11 - Mar 12

Why we love this property

Spa retreat paradise
The spa offers facials, manicures, and deep-tissue massages daily. A sauna, 24-hour gym, and rooftop garden complete this wellness haven.
Rooftop garden views
This luxury hotel captivates with its rooftop garden overlooking the city center. Curated furnishings complement poolside dining in the historic district.
Culinary paradise
This hotel boasts 2 restaurants, 2 bars, and poolside dining experiences. Vegan and vegetarian options complement the local cuisine breakfast.

Room options

Showing 16 of 16 rooms
Shower, rainfall showerhead, free toiletries, hair dryer
Deluxe Room, Balcony, Sea View | Pillowtop beds, minibar, in-room safe, individually furnished
Deluxe Room, Balcony, Sea View | Pillowtop beds, minibar, in-room safe, individually furnished
Shower, rainfall showerhead, free toiletries, hair dryer

Deluxe Room, Balcony, Sea View

Very good

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
  • Sea view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Pillowtop beds, minibar, in-room safe, individually furnished
Pillowtop beds, minibar, in-room safe, individually furnished
Pillowtop beds, minibar, in-room safe, individually furnished
Pillowtop beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed, Poolside

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
Shower, rainfall showerhead, free toiletries, hair dryer
Deluxe Historic Junior Suite | Pillowtop beds, minibar, in-room safe, individually furnished
Shower, rainfall showerhead, free toiletries, hair dryer
Deluxe Historic Junior Suite | Pillowtop beds, minibar, in-room safe, individually furnished

Deluxe Historic Junior Suite

Highlights

Balcony
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
Classic Room, 1 King Bed | Pillowtop beds, minibar, in-room safe, individually furnished
Classic Room, 1 King Bed | Pillowtop beds, minibar, in-room safe, individually furnished
Classic Room, 1 King Bed | Pillowtop beds, minibar, in-room safe, individually furnished
Classic Room, 1 King Bed | Pillowtop beds, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed

Very good

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Deluxe Pool Or Garden View | Pillowtop beds, minibar, in-room safe, individually furnished
Deluxe Pool Or Garden View | Pillowtop beds, minibar, in-room safe, individually furnished
Deluxe Pool Or Garden View | Pillowtop beds, minibar, in-room safe, individually furnished
Deluxe Pool Or Garden View | Pillowtop beds, minibar, in-room safe, individually furnished

Deluxe Pool Or Garden View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Shower, rainfall showerhead, free toiletries, hair dryer
Deluxe Room, Multiple Beds, Non Smoking | Pillowtop beds, minibar, in-room safe, individually furnished
Shower, rainfall showerhead, free toiletries, hair dryer
Deluxe Room, Multiple Beds, Non Smoking | Pillowtop beds, minibar, in-room safe, individually furnished

Deluxe Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
Shower, rainfall showerhead, free toiletries, hair dryer
Pillowtop beds, minibar, in-room safe, individually furnished
Pillowtop beds, minibar, in-room safe, individually furnished
Shower, rainfall showerhead, free toiletries, hair dryer

Grand Room, 1 King Bed, Non Smoking (Historic)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • Sleeps 3
  • 1 King Bed
Executive Room, 1 King Bed, Non Smoking, Pool View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Executive Room, 1 King Bed, Non Smoking, Pool View | Pillowtop beds, minibar, in-room safe, individually furnished
Executive Room, 1 King Bed, Non Smoking, Pool View | Pillowtop beds, minibar, in-room safe, individually furnished
Executive Room, 1 King Bed, Non Smoking, Pool View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Executive Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Presidential Suite, 1 Bedroom, Sea View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Presidential Suite, 1 Bedroom, Sea View | Pillowtop beds, minibar, in-room safe, individually furnished
Presidential Suite, 1 Bedroom, Sea View | Living area | 40-inch LCD TV with cable channels, TV, fireplace
Presidential Suite, 1 Bedroom, Sea View | Living area | 40-inch LCD TV with cable channels, TV, fireplace

Presidential Suite, 1 Bedroom, Sea View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Junior Suite, 1 King Bed, Non Smoking, Partial Sea View (Corner) | Pillowtop beds, minibar, in-room safe, individually furnished
Junior Suite, 1 King Bed, Non Smoking, Partial Sea View (Corner) | Pillowtop beds, minibar, in-room safe, individually furnished
Junior Suite, 1 King Bed, Non Smoking, Partial Sea View (Corner) | Pillowtop beds, minibar, in-room safe, individually furnished
Junior Suite, 1 King Bed, Non Smoking, Partial Sea View (Corner) | Pillowtop beds, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed, Non Smoking, Partial Sea View (Corner)

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
Royal Suite, 1 Bedroom, Sea View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Royal Suite, 1 Bedroom, Sea View | Pillowtop beds, minibar, in-room safe, individually furnished
Royal Suite, 1 Bedroom, Sea View | Living area | 40-inch LCD TV with cable channels, TV, fireplace
Royal Suite, 1 Bedroom, Sea View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Royal Suite, 1 Bedroom, Sea View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Executive Suite, 1 Bedroom | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Executive Suite, 1 Bedroom | Pillowtop beds, minibar, in-room safe, individually furnished
Executive Suite, 1 Bedroom | Living area | 40-inch LCD TV with cable channels, TV, fireplace
Executive Suite, 1 Bedroom | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Executive Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Accessible Deluxe Balcony | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Accessible Deluxe Balcony | Pillowtop beds, minibar, in-room safe, individually furnished
Accessible Deluxe Balcony | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Accessible Deluxe Balcony | Pillowtop beds, minibar, in-room safe, individually furnished

Accessible Deluxe Balcony

Exceptional

Highlights

Balcony
Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
  • Sleeps 2
  • 1 King Bed
Deluxe Historic Wing | Pillowtop beds, minibar, in-room safe, individually furnished
Deluxe Historic Wing | Pillowtop beds, minibar, in-room safe, individually furnished
Deluxe Historic Wing | Pillowtop beds, minibar, in-room safe, individually furnished
Deluxe Historic Wing | Pillowtop beds, minibar, in-room safe, individually furnished

Deluxe Historic Wing

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Shower, rainfall showerhead, free toiletries, hair dryer
Pillowtop beds, minibar, in-room safe, individually furnished
Pillowtop beds, minibar, in-room safe, individually furnished
Shower, rainfall showerhead, free toiletries, hair dryer

Deluxe Room, Balcony

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Jaffa Penthouse | Living area | 40-inch LCD TV with cable channels, TV, fireplace
Jaffa Penthouse | Pillowtop beds, minibar, in-room safe, individually furnished
Jaffa Penthouse | Pillowtop beds, minibar, in-room safe, individually furnished
Jaffa Penthouse | Private kitchen | Mini-fridge, coffee/tea maker

Jaffa Penthouse

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillowtop bed
  • 5 bedrooms
  • Sleeps 10
  • 5 Queen Beds

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About the neighborhood

Map
2 Louis Pasteur St, Tel Aviv, 6803602

What's nearby

  • Ilana Goor Museum - 2 min walk - 0.2 km
  • Jaffa Port - 3 min walk - 0.3 km
  • Jaffa Flea Market - 5 min walk - 0.5 km
  • Jaffa Clock Tower - 5 min walk - 0.5 km
  • St. Peter's Church - 5 min walk - 0.5 km

Getting around

  • Ben Gurion Airport (TLV) - 30 min drive
  • Holon Junction Station - 4 min drive
  • Bat Yam - Komemiyyut Station - 7 min drive
  • Tel Aviv-University Station - 10 min drive

Restaurants

  • ‪Selas - ‬3 min walk
  • ‪Beit Kandinof - ‬2 min walk
  • ‪Kalamata (קלמטה) - ‬5 min walk
  • ‪Cafe Ada Hanina - ‬4 min walk
  • ‪Don Camillo - ‬1 min walk

About this property

The Jaffa – Fattal Limited Edition

The Jaffa – Fattal Limited Edition puts you in a great location, within just a 10-minute walk of Jaffa Port and Jaffa Flea Market. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, facials, or mani/pedis. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar.

At a glance

Hotel size

    • 120 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–noon on weekdays and 7:00 AM–1:00 PM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Lever door handles

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • Fireplace
  • Individually furnished

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

L.Raphael Beauty Spa has 6 treatment rooms. Services include deep-tissue massages, facials, and manicures and pedicures. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pool - This poolside bar serves light fare only.
Golda's - This delicatessen specializes in local cuisine and serves breakfast, lunch, and dinner. Open daily.
Shesh Besh Bar - This lobby lounge serves light fare only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Israel Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Israel.

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 70 for adults and USD 35 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to May 1:
  • Swimming pool

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 5:00 PM
  • Children under 4 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

The Jaffa – Fattal Limited Edition Hotel
The Jaffa – Fattal Limited Edition Tel Aviv
The Jaffa A Luxury Collection Hotel Tel Aviv
The Jaffa – Fattal Limited Edition Hotel Tel Aviv

Frequently asked questions

Does The Jaffa – Fattal Limited Edition offer free cancellation for a full refund?

Yes, The Jaffa – Fattal Limited Edition does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Jaffa – Fattal Limited Edition?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 5:00 PM.

Are pets allowed at The Jaffa – Fattal Limited Edition?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Jaffa – Fattal Limited Edition?

Sorry, there's no onsite parking at The Jaffa – Fattal Limited Edition.

What are the check-in and check-out times at The Jaffa – Fattal Limited Edition?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at The Jaffa – Fattal Limited Edition and nearby?

Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Jaffa – Fattal Limited Edition also has 2 bars and a 24-hour fitness center, as well as a sauna and a garden.

Are there restaurants at or near The Jaffa – Fattal Limited Edition?

Yes, there are 2 onsite restaurants, featuring local cuisine and poolside dining.

What's the area around The Jaffa – Fattal Limited Edition like?

The Jaffa – Fattal Limited Edition is in Tel Aviv Promenade, a short 5-minute walk from Jaffa Port and 4 minutes' walk from Ilana Goor Museum.

Have a question?

Get instant answers with AI powered search of property information and reviews.

The Jaffa – Fattal Limited Edition Reviews

9.0

Wonderful

9.4

Cleanliness

9.8

Location

8.8

Staff & service

9.4

Property conditions & facilities

What guests liked

  • Breakfast was one of the best experienced at any property. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

LocationService staffRoomFood

10/10 Exceptional

Amazing breakfast 😋
yael, 2-night trip

10/10 Exceptional

The hotel is gorgeous
Moran, 4-night trip

10/10 Exceptional

Wonderful welcome and hospitality! The staff was absolutely fantastic and rooms were clean. Definitely coming back!
Anastasia, 1-night trip

8/10 Very good

Room was nice, just not worth the nightly rate in my opinion. Staff was good. Breakfast was outstanding
Shlomo, 1-night trip

10/10 Exceptional

Absolutely wonderful! Love the quiet luxury vibe of the space. Ruthie is the lobby manager and is the soul of the place! Will definitely be back
Anastasia, 1-night trip

10/10 Exceptional

Amazing place, at the most beautiful area of old Jaffa. Room and common spaces are well thought after, with uinque and luxurious items and overall feel. Food at Breakfast was one of the best I have eaten at any hotel. Only thing I would improve is the fact there was no snaks at the mini bars (empty with a few sodas/mineral water) and that the towels are small and feels cheap (by any standard).
Amal, 1-night trip

10/10 Exceptional

Beautiful property with amazing staff in a great walkable area.
william, 1-night trip

10/10 Exceptional

Also a very historic property beautifully restored.
Steven, 1-night trip

6/10 Good

The historic Building is amazing, breakfast was very good The room was amazing except the mold on the ceiling above the bed and the coffee machine did not work. THE SPA DOES NOT BELONG TO THE HOTEL AND IT WAS DIFFICULT TO BIIK TREATMENTS UPON ARRIVAL AND DURING STAY. the pool was very nice, and the area is very beautiful.
TALI, 1-night trip

10/10 Exceptional

Stunning property, wonderful location

10/10 Exceptional

Wow... the best boutique hotel.
Dekel, 1-night trip

10/10 Exceptional

Excellent customer service, room was immaculate and in a great, easy location to Tel Aviv!
Gina Marie, 5-night trip

10/10 Exceptional

Excellent service, updated property in a wonderful area with lots to do. The food at the hotel was very good.

10/10 Exceptional

Best in Israel!
liora, 1-night trip

10/10 Exceptional

Absolutely wonderful. Location, room with ocean view, delicious food and most wonderful staff. The building is a jewel. One of the best places I have stayed.
lilia, 2-night trip

2/10 Poor

Service is horrible . Pool is packed nowhere to sit . Super below average
Rafaella, 1-night trip

10/10 Exceptional

Uniquely beautiful with incredible staff. Totally fell in love with The Jaffa!
Emma, 2-night trip

10/10 Exceptional

Great

Very nice staff and high level of serving I will return although it is very expensive
shachar, 1-night trip

10/10 Exceptional

Property with charm, character, and cleanliness. Staff were friendly, courteous, and professional. Top notch.
Toyooki, 1-night trip

8/10 Very good

the location is a bit off beat, beautiful property for sure, service not near top hotels like Ritz or Four Season, not much attention to detail, room is big and nice, the front desk staff is very professional, but
eli, 1-night trip

10/10 Exceptional

Best hotel I’ve ever stayed at!

I have traveled to over 45 countries and this is the best hotel I have ever stayed at. It was just perfect. The staff is truly the best overall staff, with excellent training and management. The hotel manager Ahmed was magnificent, and I would try to hire him if I had a hotel. I’ve never seen a manager was hands on and prepared. He was so kind to us and our family. He thought of everything. The hotel itself is enchanting. It was worth it!
Christopher, 4-night trip

8/10 Very good

Mediocre with a high end price tag

I stayed at the Jaffa many times this last couple of years but this is the first time since the change from Marriott to there current management it definitely took a hit in excellent service. I stayed during Yom Kippur for my girlfriends birthday try to get a hold of the front desk to make some details added didn’t get any one helpful or competent on the phone. When I arrived the pool was closed,no valet service and a skeleton crew working the next two day. The front desk wasn’t particularly welcoming and helpful as been my experience every stay I had there. Asked for a late check out which I have been offered and accommodated complementary in all my stays to enjoy the day and pool since it was closed the last two days. I offered to pay they denied and told me the room was needed. Not worth the money I paid for my stay. I expect an experience of excellence that’s what has drawn me back time and time again the staff was incredible welcoming,polite and made sure of a great experience from start to end. Didn’t experience that remotely this time just paid for it but didn’t receive it.
william, 2-night trip

6/10 Good

Staff trying to scam for extra vat , very bad behavior by the reception. I never seen such rude behavior and disrespect for hotel guests!
Michael, 1-night trip

2/10 Poor

From the moment you walk in, you will smell an extremely strong perfume like scent. This scent will be severe on each floor and in your room. I complained that the hotel smells like a “perfume museum” and it’s so strong that one can’t breathe in their room. The staff agreed and moved me to another floor where the scent was less. The next day the housekeeping staff again sprayed all the floors with this scent and it’s not tolerable. The staff stated that this is the hotel signature smell and the property was designed to smell like that. So, if you like overly strong perfume to be sprayed in to the central ventilation system to the point where you can’t breathe and your sinuses will be agitated and so is your central nervous system, stay here. I personally do not want to stay in a hotel where I can’t breathe cause the staff sprays some horrible perfume in the entire hotel. I seriously considered leaving early and moving hotels and losing my prepaid reservation until I was moved to a closed section where staff didn’t spray this god awe full perfume.

10/10 Exceptional

Parfait
karen, 3-night trip