By the time my friend and I arrived in our hotel , the staff welcomed us right away with their friendly smile and gave us cold tea,made us feel relax in their luxurious sofa while checking us in. The room is not that big but very lovely. Comfortable bed and pillows , cold aircondition, fast wifi, hot and cold shower, has mini bar and free 2 bottles of water and 2 bananas a day. Buffet breakfast has a lot to choose from. Sometimes it has the same menu but It isnt a major problem because I can still eat my favorite fruits. The staffs in the restaurant are very accomodating, very hard working like they always make sure that your table is free from used plates , always ask what we want to drink so they can get it for us. The following day since it was raining outside we decided to just stay in our hotel and tried their spa with 30%discount and since my friend's birthday is near The girl or I think she is the manager in Viola gave us another 10%discount and let us use the steam bath and bath tub .Every staff in the hotel is very kind, helpful, and nice. The manager told us if we need anything they are willing to help even in getting you a cub since some taxi drivers outside are scammers they don't want your stay to ruin with bad experience. We went to Halong bay for 2days and 1 night and we said we wanted to go to water puppet theater but we didn't have a ticket yet but the girl in the receptionist (manager) told us that they will buy the ticket for us. I recommend this hotel!