10/10 Exceptional
Dec 13, 2018
Above and Beyond our expectations
Huge thanks to Della for providing us with service that went above and beyond our expectations. Della was the one English speaker that we had dealings with at the hotel. The fabulous service started with email communications to us a few days prior to our stay to ensure that we had enough clothing to stay warm during the morning and evenings, and also if we needed a transfer to the hotel. When we arrived, Della greeted us and announced that we were given a room upgrade for free. She then accompanied us to our room to give a general orientation of the rooms features. Della then offered to escort us to the path that led to the Lijiang Old City, and she fulfilled that offer after we spent about 30 minutes in our beautiful room unpacking. The room was one of the nicest, luxurious rooms we have ever stayed in. On the day we were leaving, Della even gave us small gifts made by her Mother and she arranged a taxi to the airport for us. Again, thank you very much, Della.
Verified traveler
1-night romance trip
Verified Hotels.com guest review
