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Rosen Heim HAKUBA

3.0 star property
Hotel with restaurant, near Hakuba Happo-One Ski Area

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Nestled near Hakuba Valley Ski Area, Rosen Heim HAKUBA offers a cozy retreat with an indoor mineral hot spring (onsen), fireplace in the lobby, and serene surroundings. Explore nearby trails on horseback or by bike, unwind at the sauna or 2 spa tubs, and indulge in a massage. With free WiFi and helpful concierge services to plan your day.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Onsen
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Housekeeping once per stay
  • Restaurant and bar/lounge
  • 2 hot tubs
  • Hot springs
  • Breakfast available
  • Ski rentals
  • Ski storage
  • Ski passes
  • Outdoor tennis court
  • Sauna
  • Lobby fireplace
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Twin Room

Desk, blackout drapes, free WiFi, bed sheets

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Triple Room

Triple Room | Desk, blackout drapes, free WiFi, bed sheets

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Desk, blackout drapes, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

Single Room | Desk, blackout drapes, free WiFi, bed sheets

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Twin Room

Desk, blackout drapes, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Triple Room

Desk, blackout drapes, free WiFi, bed sheets

Superior Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room

  • Sleeps 4
  • 4 Large Twin Beds

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About the neighborhood

Map
3750 Happo Hokujo, Hakuba, Nagano, 399-9301

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 3 min walk - 0.3 km
  • Happo-one Adam Gondola - 7 min walk - 0.7 km
  • Hakuba Olympic Museum - 10 min walk - 0.9 km
  • Happo One Sakka Ski Lift - 6 min drive - 2.7 km

Getting around

  • Shinshu - Matsumoto Airport (MMJ) - 103 min drive
  • Chikuni Station - 20 min drive
  • Shinanoomachi Station - 24 min drive
  • Hakuba Station - 27 min walk

Restaurants

  • ‪Blizzard (Pizza) - ‬6 min walk
  • ‪Cru Cafe - ‬4 min walk
  • ‪RAMEN BAR Marutama 55 - ‬5 min walk
  • What's Good Cafe
  • ‪飛鳥 - ‬5 min walk

About this property

Rosen Heim HAKUBA

  • At Rosen Heim HAKUBA, you'll be within a 10-minute drive of Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include a bar/lounge, an outdoor tennis court, and a sauna.

At a glance

DONE

Hotel size

    • 40 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7 AM - 10 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–8:30 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Water dispenser

Traveling with children

  • Children stay free (see details)

What to do

  • Ski passes
  • Tennis
  • Horse riding/rentals
  • Hot springs
  • Karaoke
  • Fishing
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski area nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Bicycle rentals
  • Ski equipment rentals
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • 2 hot tubs
  • Outdoor tennis court
  • Sauna
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 40
  • Wheelchair-accessible path to elevator
  • Handrails in hallways
  • Hallway handrail height (inches): 40
  • Handrails in stairways
  • Stairway handrail height (inches): 40
  • Wheelchairs available on site
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Climate-controlled air conditioning and heating
  • Electric kettle
  • Slippers
  • Children's slippers
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping once per stay

Special features

Spa

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
  • Tourism fee: JPY 350 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2500 for adults and JPY 1300 for children

Renovations and closures

The following facilities or services will be unavailable from March 24 2026 to September 30 2026 (dates subject to change):
  • One of the bars/lounges
  • Breakfast
  • Dining venue(s)
  • Entertainment facilities
  • Hot springs
  • Laundry facilities
  • Meeting facilities
  • Recreation facilities
  • Sauna
  • Ski facilities
  • Spa/Beauty services
  • Hot tub
  • Tennis courts
The property will be renovating from March 24 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Also known as

Rosenheim Hakuba Hotel

Rosen Heim HAKUBA Hotel

Rosen Heim

Rosen Heim HAKUBA Hotel

Rosen Heim HAKUBA Hakuba

Rosen Heim HAKUBA Hotel Hakuba

Frequently asked questions

Does Rosen Heim HAKUBA offer free cancellation for a full refund?

Yes, Rosen Heim HAKUBA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Rosen Heim HAKUBA?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Rosen Heim HAKUBA?

Yes, there's free self parking. Electric vehicle charging is available.

What are the check-in and check-out times at Rosen Heim HAKUBA?

You can check in starting at 3 PM. Check-out time is 10 AM.

What is there to do at Rosen Heim HAKUBA and nearby?

Have fun with onsite activities like horseback riding and fishing, and practice your swing on the tennis courts. Additional recreation onsite includes hot springs. Soothe your senses in one of the 2 hot tubs or enjoy the use of a sauna.

Are there restaurants at or near Rosen Heim HAKUBA?

Yes, there's an onsite restaurant. The dining venue will be unavailable from March 24 2026 to September 30 2026 (dates subject to change).

What's the area around Rosen Heim HAKUBA like?

Rosen Heim HAKUBA is a short 2-minute walk from Hakuba Happo-One Ski Area and 7 minutes' walk from Happo-one Adam Gondola.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

7.6

Location

8.4

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was healthy, varied, and delicious, with many guests enjoying the relaxed atmosphere and buffet options. (10 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Onsen
Location
Breakfast
Room

Reviews

Verified

8/10 Very good

Great buffet breakfast, hotel was about a 8-10 min walk to main lift at Happo One and close walk to restaurants and pubs. Onsen on site with sauna which was nice after a long day on the slopes. Rooms were clean, just old and outdated mattresses/appliances/shower. Otherwise I had a great stay
Joseph, 4-night trip
Verified

8/10 Very good

Staff were very helpful and the rooms were very clean. Good buffet breakfast. Beds nice and firm no saggy middle.
Murray, 5-night trip
Verified

8/10 Very good

Room clean staff attentive
RICHARD, 3-night trip
Verified

8/10 Very good

A good stay. Nice to have hot springs and nice breakfast
Wei, 1-night trip
Verified

10/10 Exceptional

Really enjoyable stay. Great onsen. Giid breakfast buffet
David, 6-night trip
Verified

10/10 Exceptional

Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.
Steve, 5-night trip
Verified

8/10 Very good

I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.
Noriko, 3-night trip
Verified

10/10 Exceptional

Lovely Helpful Staff

Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean
charmayne, 4-night trip
Verified

10/10 Exceptional

Well located Happo One Hotel

A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)
Lisa, 3-night trip
Verified

8/10 Very good

Excellent staff. Very clean. Excellent breakfast. Rooms are basic.
John, 4-night trip
Verified

10/10 Exceptional

Family snow trip

Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended.
Gerard, 5-night trip
Verified

10/10 Exceptional

One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.
Russell, 1-night trip
Verified

10/10 Exceptional

Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back
Anthony, 10-night trip
Verified

10/10 Exceptional

Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended.
Anthony, 7-night trip
Verified

10/10 Exceptional

Great location, helpful, Onsen, dining
Elizabeth, 6-night trip
Verified

8/10 Very good

Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station
BAN HONG, 3-night trip
Verified

10/10 Exceptional

Great location. Close to everything. Staff were very accommodating.
Verified

10/10 Exceptional

Great
Luke, 6-night trip
Verified

6/10 Good

Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts
David, 4-night trip
Verified

2/10 Poor

Cicely racist Extremely dated and old-fashioned

I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms
Juan, 2-night trip
Verified

6/10 Good

ビジネスホテル宿泊的なイメージ、とりあえず無難です。
憲央, 1-night trip
Verified

10/10 Exceptional

今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。
お部屋からの景色
お部屋からの景色
駐車場からの景色
Okamoto, 1-night trip
Verified

8/10 Very good

大浴場が良かったです。
SHUJI, 1-night trip
Verified

10/10 Exceptional

温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します
masashi, 1-night trip
Verified

8/10 Very good

白馬滑雪友善

雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。
CHUN YING, 5-night trip