My family and I checked in on 10/3/24 and checked out on 10/7...two days before hurricane Milton made landfall, and we were waiting for the Breeze trolley,... bus,... whatever, to take us to the airport. When we finally saw Breeze driver turn the corner towards the hotel pick up area, he/she didn't even stop at the designated spot to give us a chance to walk out from the hotel lobby. They just blew by the pickup point (clearly marked as any other mass transit stop) and kept going. Wind was already kicking up, it was raining, and we had a flight to catch. After we told the hotel manager what had happened, he asked his shuttle driver to take us to the airport; even though the hotel shuttle does not pickup/drop-off at the airport or beaches. The hotel manager was very empathetic and apologized for the inconvenience (even though none of it was his fault). Long story short, our stay was very pleasant, the entire staff was cordial and accommodating, and the management went above and beyond. I HIGHLY recommend this hotel! May god bless and watch over all of you. AAAAA++++++!