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Chena Hot Springs Resort

2.5 star property
Mountain hotel with outdoor pool, near Chena Hot Springs

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Chena Hot Springs Resort

Exterior
Forget-me-not Cabin (No Bathroom) | Free WiFi, bed sheets
Exterior
Aerial view
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages

Reviews

7.6 out of 10

Good

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski rentals
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden

Feel at home (6)

  • Playground on site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 3 of 3 rooms

Family Suite

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Hair dryer
Private bathroom
Coffee/tea maker
  • Sleeps 6
  • 2 Twin Beds and 2 Queen Beds

View all photos for - Moose Lodge - 2 Queen Beds

- Moose Lodge - 2 Queen Beds | Free WiFi, bed sheets

- Moose Lodge - 2 Queen Beds

Highlights

Heating
Flat-screen TV
Ceiling fan
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for - 2 double Bed

- 2 double Bed | Free WiFi, bed sheets

- 2 double Bed

Highlights

Heating
Flat-screen TV
Ceiling fan
Hair dryer
Private bathroom
Coffee/tea maker
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
56.5 mile Chena Hot Springs Rd., Fairbanks, AK, 99712

What's nearby

  • Chena Hot Springs - 1 min walk
  • Aurora Ice Museum - 2 min walk
  • Angel Rocks Trailhead - 13 min drive
  • Tors Trailhead - 24 min drive

Getting around

  • Fairbanks Intl. Airport (FAI) - 98 min drive

Restaurants

  • ‪Chena Hot Springs Resort Restaurant - ‬2 min walk

About this property

Chena Hot Springs Resort

Chena Hot Springs Resort offers a fantastic location, putting you just steps from Chena Hot Springs. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy, or reflexology. Other highlights include an indoor pool, an outdoor pool, and a bar/lounge.

Languages

English, Japanese, Spanish

At a glance

DONE

Hotel size

    • 80 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 5:00 AM
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Electric vehicle charging point on site
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

Traveling with children

  • Playground

What to do

  • Hiking/biking trails
  • Horse riding/rentals
  • Canoe
  • Cross-country skiing
  • Snowmobiling
  • Snowshoeing
  • Fishing
  • Rafting nearby

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Bicycle rentals
  • Pool loungers
  • Ski equipment rentals

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Massage/treatment rooms
  • Lockers available

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 11.50 to 41.95 for adults, and USD 9.25 to 9.25 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort
Chena Hot Springs Fairbanks
Chena Hot Springs
Chena Hot Springs Resort Hotel
Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort Hotel Fairbanks

Frequently asked questions

Does Chena Hot Springs Resort offer free cancellation for a full refund?
Yes, Chena Hot Springs Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Chena Hot Springs Resort?
Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 7:00 AM to 11:30 PM.
Are pets allowed at Chena Hot Springs Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Chena Hot Springs Resort?
Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Chena Hot Springs Resort?
Check-in start time: 4 PM; Check-in end time: 5:00 AM. Check-out time is 11 AM.
What is there to do at Chena Hot Springs Resort and nearby?
During the winter, enjoy onsite recreation like cross-country skiing and snowshoeing and return when the snow melts for horseback riding and fishing. Enjoy a swim in the indoor and outdoor pools after a day out and about. Chena Hot Springs Resort also has spa services and a picnic area, as well as a garden.
Are there restaurants at or near Chena Hot Springs Resort?
Yes, there's an onsite restaurant.
What's the area around Chena Hot Springs Resort like?
Chena Hot Springs Resort is located a short 1-minute walk from Chena Hot Springs.

Chena Hot Springs Resort Reviews

Reviews

7.6

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Eric, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ramanna, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sarah, 2-night trip
Verified Hotels.com guest review

6/10 Good

A Unique stay
Chena Hot Springs is definitely a unique place to visit. The hot springs themself were great, and it's worth the visit just to experience them. We stayed for two nights and I can't imagine staying longer unless you were absolutely focused on seeing the northern lights and are ok waiting for a weather window. We did not see them, it was overcast the whole time. They also don't really offer wake up calls, so we had to just periodically keep on checking. We stayed in a Fox River room. It was clean- but nothing special. Our first room was ridiculously hot with no way of cooling it even with the windows open. It was in the 30's outside. The thermal heat was radiating up from the ground. They were super accommodating and moved us to a room on the 2nd floor that was much cooler. There is a TV but only a couple channels come in and the only one that came in clearly was Fox News. There is not a fridge or microwave in the room which made it difficult to bring leftovers from the restaurant or keep room drinks cold. The restaurant itself was very good and had many options which is good since it is the only option for all meals. Though there is a Cafe with frozen stuff you can heat up in their microwaves if you want. We went to the ice museum- it was neat though I am not sure it is worth the $20, but there is little else to do so I would plan on it. All of the hotel staff were super friendly. Overall, I am really glad we went and enjoyed it, but do not see the need to go back.
Heather, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andre, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dwight, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Our room was nice … good sized with two queen beds. The hot springs were great … warm and very comfortable. The activities center provided a place for us to play cards and games with friends and to eat a light meal purchased in the gift shop area. We had a hard time with the dining room staff (too many rules) who would not take reservations, would not seat a portion of a group until the whole group arrived, and would not provide separate checks for a group of 6. These rules are NOT customer friendly and the separate check “policy” was ridiculous — one if our group if 6 left the dining room to make the group 5, at which point our waiter (who had refused to make 3 checks) made 3 checks — the incident left us unhappy with the staff and the “policies” . The waiter alienated our friend over the check policy and then wrote the same number of checks he had refused to write!!! Duh!!
Patty, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

Over priced inedible food. Rooms not clean and serviced daily. They sell $95 tickets for the northern lights when they know that the kpi is 1 and no chance of seeing them, that’s bad business! I would never suggest this place to anyone. The owner needs to put money into a good chef, maids and fixing issues like leaks in the room from the upstairs bathroom. So disappointed!
Julie, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Service in the dining room is consistently slow.
Maripat, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Better than I expected! Great lay out. Very nice!
Laura, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved our stay at the hot springs & saw the northern lights. Moose lodge rooms are just ok, could use a fridge. Restaurant on the property is great & prices are very reasonable. The outdoor pool is nice but there’s no place to sit in it, big rocks all around it, different from any springs we’ve been to. One complaint is outside watching for the lights there was a lot of traffic flying down the parking lot /runway area, I thought they were going to hit someone, maybe that was staff? Overall a good stay & will return.
Karen, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Overall very clean. Staff was friendly and helpful and the grounds were beautiful.
Nancy, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

LaDawn, 2-night trip
Verified Expedia guest review

8/10 Very Good

CHS is a nice 2 night stop.
Chena Hot Springs was chosen for the several activities in the area. They ranged from kids activities, to hiking, to hot spring soaks, to Aurora light watch. A really nice ice museum was worth the visit. The hot springs run off-grid so there are amenities missing you would expect at other lodging venues, like individual room heaters. I've read where the staff will provide a portable for you if asked, but i found the rooms and covers plenty warm enough for autumn. A tour of the geothermal power plant is available. It should be interesting but I didn't do it. Hot springs are not like Japanese onsens and allow public soakings for both genders, which means bathing suits, not birthday suits. Try to visit the local restaurants during non busy times as a limited number of waiters are available and waits can be long for service.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff are very friendly, only thing is parking are limited, sometimes not convenient.
Guohua, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Its an interesting place. A lot of innovative features and quirky stuff ( eg an airplane, ice museum which was so so, rusting antique cars) . Spa and lockers are a bit worn. Great service. Rooms are basic. They are all centrally heated. Our room was cold and it was in the 40s. We saw thebnorther lights in Fairbanks and photos from here looked a little better. It does have a viewing area about 10-15 minutes uphill. Not sure I would recommend to friends. Nice place to relax and hike in September.
David, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jennifer, 2-night trip
Verified Expedia guest review

8/10 Very Good

It is possible to view aurora on site. The nextdoor runway is the first choice. If you have time and energy, a better pick is the Aurorarium located atop the adjacent hill. It takes 10 min on foot. When aurora is not visible, you can still enjoy the hot spring. The property is somewhat outdated and you should expect problems. In our case, the heating was malfunctioning. At the reception, I was told the only option was a piece of blanket. No way! I asked to dispatch a service person who provided a portable heater. It made the room warm enough. We were staying in a room on the 2nd floor. Other members of our party had another heating problem, which was too hot. They had to keep the window open throughout the night to sleep well. A window lock in their room was broken and took 1 hr to fix it by a service person. Our room had a shower temp control which was not working. We had to ask again a service person. There is no room phone so we have to visit the reception once we find a problem.
Akihiko, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Expensive and restaurant service can be slow. Overall experience was good.
Mark, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing accommodations restaurant was so amazing.
Toni, 2-night family trip
Verified Expedia guest review

6/10 Good

The receptionist was very pleasant . The key to our door didn’t work , the floor was dirty and sticky near the top of the bed , the heating was stuck on high and the room controls did not work The hot springs were fun, but the towel they provide doesn’t dry anything ! The food in the restaurant was very tasty and Jorge a was very nice waiter .
Ann, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property was really busy and staff seemed to lack sharing information. We were given room keys but not given any directions on where our building was or where to park cars. We had to ask questions like what dinner options there were, what the pool hours were and try to interpret the map of the property which we took ourselves from the counter (it was not offered to us or pointed out)… there was no information on rooms either so had to constantly find staff to ask. You can’t park near your rooms so you have to carry your bags through the car park to your room. The building we were in didn’t have a lift. The main dining room had a long wait list so we ended up in the cafe and bought a frozen pizza which we thought we’d heat up in the microwave we spotted off to the side of the cash register. It turns out they have an oven they can cook it for you in, but again no where did it say this and we had multiple people come in and see we had pizza and asked where we got it, how did we cook it etc. so a small sign on the fridge in front of the pizza saying they can cook it for you would be beneficial. The pizza was yum. A folder in our room with information on opening and closing times of the restaurant, cafe and pools would be useful. We didn’t end up using the pools as there was so many people in there that it was a turn off. The highlight of our stay was the cafe staff, the Aurora tour (we saw Northern Lights!) and the dog cart ride. The Ice Museum was ok.
Sharon, 1-night family trip
Verified Expedia guest review

2/10 Poor

Jessica, 1-night trip
Verified Hotels.com guest review

6/10 Good

Chena Hot Springs Resort is an interesting place. The hot springs were definitely the easiest hot springs to access. They were a little crowded, but it wasn't bad. The hotel isn't bad (we stayed in the Moose lodge), but there is a good bit of noise, and the water isn't filtered at all. The restaurant there is pitiful. Breakfast clearly wasn't fresh (we would have been better off just eating some granola bars or waiting until we got back to Fairbanks to eat breakfast). It's an overpriced place that offers very little. You could definitely smell the sulfur in the hot springs, but it wasn't as strong as a good marsh, and it was also overpowered by the smell of marijuana at one point. Chena Hot Springs was my least favorite place we stayed the entire time we were in Alaska, and I would not come again.
Graham, 1-night trip
Verified Expedia guest review

4/10 Fair

Do not go here- needs an overhaul!
This place needs an overhaul. Most of it is shabby and messy. Our room in Fox cabin was not very clean- sticky stuff on the floor between the beds. We found a live mouse on one of the beds one evening. There was a lot of noise late at night outside our room which was next to the activity center where ATV tours went out from. Our door had about a 2” gap that let in light as well as the mouse and combined with thin walls, we were awakened several times by others coming or going at all hours of the night/morning. We could not adjust the heat in the room- it very warm and we had to open the windows to 40 degree temps outside and run the fans. If you want food, you have to use their overpriced restaurant or market. Anything else is at least an hour’s drive. We knew this and brought our own, but there is no fridge or microwave- only a tiny coffeemaker. The hot springs are nice, but the changing rooms are filthy and lack privacy. The hot tubs and pool also were dated and looked dirty. The ice museum is also a mess- most of the sculptures are broken and if you want to not be too cold at 28 degrees, they have filthy parkas to borrow. On a good note, the staff are all very pleasant- and come from all over the world. Until the owners decide to reinvest in improvements, I do not recommend you go here.
2-night trip
Verified Hotels.com guest review