Nice hotel, lovely heated pool, good bartenders and some staff is great. However this does not include the front desk. We contunously got wrong answers to our questions and left the service desk more confused or with down right wrong info. This led to a lot of frustration. When asking for help with simple service actions such as booking airport transfer or send some bananas to our room as we would miss breakfast due to an excursion, they were not at all interested in helping and we were asked to sort it out ourselves.
Additionally no one were at the front desk when we tried to check out despite agreeing on a time the previous evening. After waiting we had to leave for the airport.