the smell to spices in the room as very bad, when turn on ac/heat unit it smells to mold, and it was very noisy.
bathroom door handle was loose, floor was duty, shower head was broke,
Mario
Mario、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月16日
Richard
Richard、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
Karen
Karen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
Joanne
Joanne、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月29日
The water leaked in the sink, the floors were not clean, the toilet wobbled when you sit down, the tv had been reset and took twenty minutes to reprogram, there was a stick propped in the window to keep anyone from coming in from the outside.
Carla
Carla、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月13日
Double Charged 1315.08 from my booking
The Lack of Customer Service at Red Roof Inn from the People at the Hotel in Hendersonville N.C.to the Customer Service People,Up To and Including Senior Executives is by far the Worst I have Ever Experienced..They Truly Put the Customer Last.Their Outlook is The Customer is Always Wrong.
‘There is Nothing We Can Do’ is their Preferred Answer.
I was Double Charged for a 12 day stay. (Over$1300.00)
They Collected the Money at the Hotel. Now they say that can Not happen. I have the Proof from my bank that they Were Paid.
They Refuse to Check or acknowledge their Deposits or their Monthly Profit and Loss Statements.They would see the Overage at that point. My Bank has Opened a Dispute. I have Written the Better Business Bureau. My next step is to include My Attorney in the Conversation..
clearly their CEO Zack Gharib has a Business Model that does NOT include Outstanding Customer Service.
This Outlook will not serve the company well. In such a Competitive Business Environment the only way to increase your market share is to Appreciate Your Customer and Win them to Your Location..
Red Roof Inn Hendersonville, NC has caused ALL Red Roof Inns to Lose This Customer and All of their Networks.
Nicole
Nicole、13 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月11日
Amy
Amy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月9日
Carla
Carla、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月22日
Kris
Kris、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月12日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月7日
Anthony
Anthony、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月3日
Mondreyon
Mondreyon、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月2日
brenda
brenda、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月30日
I was there when Hurricane hit, 2 days no electricity or water. Hotel provided ice one day. Rooms were dirty I killed a dozen roaches asked for bug spray they didn’t have any. Staff was not given much to work with. I don’t blame them for Hurricane conditions. However the cleanliness and bugs unacceptable
Ken
Ken、3 泊の出張
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月29日
John
John、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月21日
Perfectly adequate for a one night stay.
Alexandra
Alexandra、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月19日
We booked with expedia and it says they offer breakfast but they only have coffee.
Taylor
Taylor、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月17日
Not all information and rules were disclosed.
Anthony
Anthony、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月14日
Carla
Carla、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月13日
Disappointed at checkout
1 night stay. Check-in was fine, room was clean and comfortable. Woke up at 1040am Sunday morning, called front desk several times to ask for a late check, had to go to front desk for someone to show up and was told no they couldn't accommodate my request. We just needed 30 minutes to take a quick shower 🚿 I could've taking it while I was waitng on them. Then when we checked out on TIME, they made us wait while they checked the room to give me a receipt? Apparently this is their standard. Never again use this hotel.