This hotel was conveniently located in the old town area.
The staff were very polite and accommodating to me even though I was not fluent in English. They recommended restaurants and sightseeing spots, greeted me when I returned to the hotel, and welcomed me as if I were at home. The restaurants recommended were all delicious, close to the hotel, and reasonably priced. Also, I had a car arranged for me to take me to the airport, and it was cheaper than Grab, the car was larger, and the driver was polite and comfortable.
If they could improve it further, I would like them to be disposable slippers. Although it is not eco-friendly, it is necessary as a countermeasure against coronavirus.
If I ever go to Hanoi again, I would like to use it again. thank you very much.