This hotel is an absolute mess!!Literally a landfill.From the entrance on through.There’s NO curb appeal whatsoever.As soon as u walk in,a disgusting smell slaps you right in your face!! Even the lobby area was atrocious.They offer these old run down stained yellow couches for sitting, that nobody would I’m sure even attempt to sit on or even go near! It’s one of those places that when you enter, you immediately feel like your skin in CRAWLING with bugs!! I didn’t even make it past the lobby entrance before I started to demand my refund because there was NO WAY I’d be staying there and laying on those beds they offer! Agh, I couldn’t even imagine the bed bugs alone etc… The customer service is definitely one to right home about,NOT IN A GOOD WAY!!!After I waited in the lobby by the empty employee desk for about 20 minutes for anyone to even come up front and acknowledge me, I was greeted, or lack there of, by a man who clearly wasn’t to thrilled about being there in the first place (who could blame him really) and it definitely showed. I explained to him my situation and figured since I was there approximately 5 hours before check in time,that a cancellation on my room wouldn’t be an issue.BOY was I incorrect about that.After asking to cancel my reservation and refund my money,I was immediately told that due to the holiday weekend, I can not receive any sort of refund so needless to say, I didn’t get one and i didn’t even stay at the facility or use ANY of there services!!!