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Viewline Resort Snowmass, Autograph Collection

4.0 star property
Hot springs resort with outdoor pool, connected to a shopping center, near Snowmass Mall

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Viewline Resort Snowmass, Autograph Collection

Outdoor pool
Premium bedding, pillowtop beds, in-room safe, desk
2 restaurants, breakfast, lunch, dinner served; American cuisine
Suite, 2 Bedrooms, Mountain View | Premium bedding, pillowtop beds, in-room safe, desk
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Airport transfer
  • Ski facilities
  • Pet friendly
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Ski storage
  • Ski passes
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Room service
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
The price is $714
includes taxes & fees
$639 per night
Jan 6 - Jan 7, 2025

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Classic Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View, Slope side

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Mountain View, Slope side

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
  • 340 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Suite, 1 Bedroom, Balcony

Classic Suite, 1 Bedroom, Balcony | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Classic Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Sofa bed
  • 700 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom

Premium Suite, 1 Bedroom | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Premium Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Premium bedding
Sofa bed - double
  • 700 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Mountain View, Slope side

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Mountain View, Slope side

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 340 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Resort View

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Resort View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Sofa bed
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Valley View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Valley View

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 334 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (View)

Premium bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed (View)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Valley View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Valley View

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds (View)

Premium bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds (View)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 Bedroom, Mountain View

Signature Suite, 1 Bedroom, Mountain View | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Signature Suite, 1 Bedroom, Mountain View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Premium bedding
  • 1000 sq ft
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms (View)

Suite, 2 Bedrooms (View) | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Suite, 2 Bedrooms (View)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
2 bedrooms
  • 1195 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (View)

Suite, 1 Bedroom (View) | Living room | 55-inch LCD TV with digital channels, TV, Netflix

Suite, 1 Bedroom (View)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Premium bedding
  • 753 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms, Mountain View

Suite, 2 Bedrooms, Mountain View | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Mountain View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Mini-fridge
HDTV
Renovated in 2022
Pillowtop bed
  • 1800 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Double Beds

Similar properties

Front of property - evening/night

Wildwood Snowmass

Pool
Pet friendly
Parking available
Free WiFi
5.4 out of 10, (1000)
The price is $287
includes taxes & fees
$254 per night
Jan 21 - Jan 22, 2025
Wildwood Snowmass
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About the neighborhood

Map
100 Elbert Lane, Snowmass Village, CO, 81615

What's nearby

  • Snowmass Mountain - 1 min walk
  • Snowmass Ice Age Discovery Center - 3 min walk
  • Snowmass Mall - 5 min walk
  • Snowmass Club - 7 min drive
  • Buttermilk Mountain - 30 min drive

Getting around

  • Aspen/Pitkin County Airport (ASE) - 15 min drive
  • Vail/Eagle Airport (EGE) - 86 min drive
  • Free airport shuttle

Restaurants

  • ‪Buttermilk Mountain - ‬15 min drive
  • ‪Fuel Coffee - ‬2 min walk
  • ‪Up 4 Pizza - ‬32 min drive
  • ‪Gwyn's High Alpine Restaurant - ‬13 min walk
  • ‪Venga Venga Cantina & Tequila Bar - ‬1 min walk

About this property

Viewline Resort Snowmass, Autograph Collection

With ski-in/ski-out access, Viewline Resort Snowmass, Autograph Collection allows you more time for downhill skiing and snowboarding, plus you'll be just steps from Snowmass Mountain. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Stark's Alpine Grill, one of 2 restaurants, which serves American cuisine and is open for breakfast and dinner. Other highlights include 2 bars/lounges, a free airport shuttle, and a 24-hour fitness center. Ski passes and storage are also available.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 254 units
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Off-leash area available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (USD 30 per day)
    • Uncovered onsite valet parking (USD 50 per day; includes in/out privileges)
DONE

Transfers

    • Free airport shuttle from 5:00 AM to 11:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Pool gate

What to do

  • Archery
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Ziplining nearby
  • Ice skating nearby
  • Hot springs nearby
  • Fishing nearby

Working away

  • 24-hour business center
  • 12 meeting rooms
  • Conference center (28900 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike storage
  • Ski storage
  • Snow sports gear

Facilities

  • 2 buildings/towers
  • Built in 1985
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 38
  • Closed captioned TV
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 36
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Hardwood flooring in room

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons nearby
  • Snow tubing nearby
  • Ski rental shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • IPod docking station
  • 55-inch LCD TV
  • Premium digital channels
  • Netflix
  • Hulu
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Dining

Stark's Alpine Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Viewline Lobby Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
First Chair - This coffee shop serves breakfast and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 50.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Bicycle storage
    • Concierge service
    • Fitness center access
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Ski shuttle
    • Ski storage
This property charges a resort fee of USD 15 from April 15 to November 22 and USD 30 from November 23 to April 14.

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 20 to 40 per person

Children & extra beds

  • Rollaway beds are available for USD 100.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Parking

  • Uncovered self parking costs USD 30 per day
  • Uncovered valet parking costs USD 50 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a deadbolt lock on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Snowmass Resort
Snowmass Westin
Snowmass Westin Resort
Westin Resort Snowmass
Westin Snowmass
Westin Snowmass Resort
Silvertree Hotel Snowmass Village
The Silvertree Hotel And Conference Center
The Silvertree Hotel Snowmass Village
Westin Snowmass Resort Snowmass Village
Westin Snowmass Snowmass Village
The Silvertree Hotel And Conference Center
Silvertree Hotel Snowmass Village

Frequently asked questions

Does Viewline Resort Snowmass, Autograph Collection offer free cancellation for a full refund?
Yes, Viewline Resort Snowmass, Autograph Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Viewline Resort Snowmass, Autograph Collection?
Yes, there's an outdoor pool.
Are pets allowed at Viewline Resort Snowmass, Autograph Collection?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 150.00 per accommodation, per stay. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Viewline Resort Snowmass, Autograph Collection?
Yes. Self parking costs USD 30 per day. Valet parking costs USD 50 per day.
Is airport shuttle service offered by Viewline Resort Snowmass, Autograph Collection?
Yes, a free airport shuttle is available from 5:00 AM to 11:30 PM on request.
What are the check-in and check-out times at Viewline Resort Snowmass, Autograph Collection?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at Viewline Resort Snowmass, Autograph Collection and nearby?
During the winter, enjoy onsite recreation like downhill skiing and snowboarding and return when the snow melts for archery. Additional recreation nearby includes hot springs and ecotours. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 bars and a 24-hour fitness center.
Are there restaurants at or near Viewline Resort Snowmass, Autograph Collection?
Yes, there are 2 onsite restaurants, featuring American cuisine.
What's the area around Viewline Resort Snowmass, Autograph Collection like?
Viewline Resort Snowmass, Autograph Collection is a short 1-minute walk from Snowmass Mountain and 5 minutes' walk from Snowmass Mall.

Reviews

7.6

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

eric, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Aykhan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The surroundings are beautiful! The problem was mostly through hotels.com not at the resort. The only issue was a very loud a/c fan. We had to get a box fan and open the door. Glad it wasn’t snowing
Carol, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Aspen Music Festival
We came for the music festival. the valet when we arrived was super helpful. We were on the 6th floor, so you have to go up a few stairs, but he helped us get all of our luggage, chairs (for the festival), etc. up the stairs and into our room. Wonderful place. Loved the fact that the hotel property is right on the ski run. Tons of dogs, which we love. Loved the place and how friendly, helpful and attentive all of the employees were. We'll be back.
4-night family trip
Verified Hotels.com guest review

2/10 Poor

0 stars because I booked through Expedia. CLEARLY states on my reservation I had until August to cancel for free. I canceled in May. Turns out, they never canceled it with the hotel, cited hotel policies and I’m out $600 solely because I used Expedia. You read that right. SIX HUNDRED DOLLARS. You will get partially refunded, even if they claim it’s free. BE WARNED AND BOOK DIRECT THROUGH THE HOTEL! Total scam.
Kylah, 3-night trip
Verified Expedia guest review

6/10 Good

We had some issues at check-in and were double charged. I am waiting for some of it to fall off our credit card like I was promised. Lobby and bar area is great. Outdoor amenities such as the pool are dated, but overall we had a nice time as a family.
Ashley, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay in the summer if you are in the area for hiking/ backpacking. So many close amazing trails!
Alexandra, 1-night romance trip
Verified Expedia guest review

4/10 Fair

A/C Broken in Over 200 Rooms
No A/C. No one would answer the front desk phone. Had to keep walking back and forth from room to lobby. Never resolved issue. Had to use a box fan.
2-night business trip
Verified Hotels.com guest review

4/10 Fair

The service was terrible and also the food in the restaurant was very average
Alexandra, 6-night business trip
Verified Expedia guest review

4/10 Fair

the a/c didn't work for the entire stay, yet the front desk kept telling me that it would be fixed any minute
John, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Jennifer, 3-night business trip
Verified Expedia guest review

6/10 Good

Pamela, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely!
Renee, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Safe and quite and good customer service and good breakfasr
Ashfaque, 2-night trip
Verified Expedia guest review

10/10 Exceptional

helena, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great
Tatiana, 1-night trip
Verified Expedia guest review

8/10 Very Good

The hotel layout was confusing. You need bread crumbs to find your way around but overall it was nice and shops were convenient.
Veronica, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Annie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice facility
Raiceon, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Property was excellent. Dogs keep barking in someone's room.
Guillermo, 2-night trip
Verified Expedia guest review

4/10 Fair

Donna, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. Really nice hotel.
Chris, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Brian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional.
valerie, 1-night family trip
Verified Expedia guest review

2/10 Poor

If I could give no stars I would. Room service and front desk are literally unavailable at any time. I called repeatedly over 3 hours and no one ever answered. I left no less than 5 VMs, which were never returned. The only way to gt food ddelivered to my room was to physically waalk down to the restaurant, place an order and then aask for it to be delivered to my room. And then, they got the room number wrong. When I went down to the front desk to speak to a manager, I was told there was nothing she could do about her staff not answering the phone, She said they were very busy. Meanwhile, there were two people waiting to get checked in that were furious. They said they had been waiting 45 minutes. As someone who has a heart condition/arrhythmia, not being able to reach the front desk in an emergency or to ask for help (especially at altitude) is incredibly unsafe, not to mention a huge liability for Marriott. Imagine if I (or someone else) needed help and couldn't get a hold of anyone to call for an ambulance. Luckily, this didn't happen. I would never recommend this hotel to anyone. In fact, I called Marriott Bonvoy and opened a case. Hoping they do something about the hotel staff and manager.
Jamise, 4-night business trip
Verified Orbitz guest review