Fantastisk opphold. Strålende service fra vi satt foten inn døren, til vi dro. Flotte, store, fine rene rom. Mange gode steder å spise. God kvalitet på.maten til alle måltider. Tror faktisk ikke jeg kan få skrytt nok av dette stedet. Det anbefales på det sterkeste.
Odd
Odd、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月10日
Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference.
The Good:
The food was outstanding in every resturant and cafe
The staff were friendly, attentive and welcoming
The suite was fabulous
We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment.
The let downs
We used the butler/concierge in preference for 4 things and only 1 happened correctly
1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but
2. We ordered an anniversary breakfast that was late after we reminded them
3. We asked for airport transfer that never got booked.
Thats too many issues not to point it out.
Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session.
Would we go again?
Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back.
What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Graeme
Graeme、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月9日
Great facilities
Jose
Jose、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月9日
too hot in the common areas breakfast buffet was the same every day.
dragons was excellent and they make a good margarita
Erica
Erica、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月9日
Qi
Qi、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月8日
Our stay at Secrets the Vine was amazing - the staff were very friendly and attentive, and there was a variety of dining options, in particular the breakfast and lunch buffet options were exceptional in terms of variety and quality. The property is very nicely maintained and each space has been created with a lot of thought and attention. The beach and 3 pools were also really great and we never ran out of things to do. The room was very spacious and comfortable.
Aashana
Aashana、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月8日
Rude check personal, Georgia and was not helpful when I asked to purchase another room. Was easier doing so on the Expedia app instead.
john
john、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Jorge
Jorge、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月6日
This hotel does not provide vip services that you pay for. Liquor is poor. I’m supposed to get top shelf and I did not. The pillows smell horrible. I waited 45 min for the dragon dinning food was mediocre. Hostess made me feel like I was a second class citizen. ( sit down) and waited for 45 minutes. Worst experience ever for the price I paid
Yorleny Y
Yorleny Y、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月6日
Eugenia
Eugenia、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月6日
This was a great place. Truly for the younger generation (18-30 year olds). It’s a little loud all day and night.
Lisa
Lisa、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月5日
The resort was lovely and the staff very friendly and hospitable however the food could of been better and I was expecting the resort and pool areas to be bigger.
No Ac in common areas which wasn’t horrible since the weather never went above 84 and cloudy but I could only imagine on a hot sunny day.
Would I come back? Probably Not but I did enjoy the stay and made the best of it
Priscilla
Priscilla、3 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月5日
Fantastic hotel and amazing service staff. Will definitely return!
Rachel
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月4日
Me gusto la comida, para ser un todo incluido es la mejor cocina que he probado y he estado en cancun 7 veces en diferentes hoteles. Lo que odiè fue que quisieron darme otra habitación sin antes consultarmelo, me la dieron una hora tarde y tambien odiè como todo el tiempo trataban de venderte un update. Todo el tiempo era por 100 dólares mas tienes esto, por 100 dolares mas tienes aquello. Hellooo entonces què es lo que sí tengo incluido??? 🙄 y mas importante el aire acondicionado horrible, en el lobby no hay quien esté y las habitaciones no enfríaban tampoco, no había ventilador de techo lo q lo hacia mucho peor.
Beatriz
Beatriz、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月4日
The facilities and the staff were great but my only complaint would be the dining options were limited. There was an hour to hour and a half wait when we tried to eat at the steak house so we chose room service or the buffet. So when we went to the buffet, the selection was limited and the food was rather bland.
Randy
Randy、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
Lana
Lana、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
I had an amazing time at Secrets the Vine. The architecture and interior design of the resort itself is beautiful and well thought-out, from how most rooms have a view of the ocean, to the distribution of pools, to the design of the restaurants. The staff were overall very welcoming and friendly, which was much appreciated especially as I was a solo traveler. There weren't many cons to my stay, but if I have to list them, I'd point out some wear and tear in my hotel room, with one of the light switches needing to be fixed (they repaired it) and a couple burnt out light bulbs at the vanity mirrors. It was also very hot in the lobby areas on some days. But overall, the majority of shared spaces were clean and well-maintained.
Larissa
Larissa、8 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月2日
Para ser un hotel de adultos, el horario de la piscina es muy restringido, además el hotel se ve más grande por fotos, sus áreas son muy restringidas