4/10 Fair
Dec 20, 2024
Disappointing stay
The internet did not work at all in the back half of the apartment (where there was a desk for working). In the living room area, it was was very poor and lots of Zoom calls were dropped.
The check in experience was horrible. They have no staff in the building but rather in another building 2 blocks away. You have to use your phone to open building and unit doors, and they insist they cannot give you a key or card.
The kitchen lacked some basic things: cutting board, knife to cut vegetables/meat/bowls for cereal.
An alarm went off twice, once at 1am in the morning. It was dysfunctional and I notified them both times. That I had to be woken up at 1am and then notify them a second time speaks to the poor service.
When you write to them, a chat bot answers you. It doesn't identify itself as a chat bot, so this conversation be a real waste of time. I would rather wait for their working hours than have a chat with a bot.
The hotel is located half a block from the Plaza del Sol. It has 2 metro lines and a train line (cercanías). It was very convenient. However, the street (Arenal) was so incredibly busy, you couldn't walk around. I have never seen such a busy street in my life, and I personally found it very unpleasant.
Benjamin
Benjamin, 5-night business trip
Verified Hotels.com guest review
